i think i have a virus HELP please!!

elljay20

i think i have a virus on my lappy.

down in the bottom right toolbar there is a big red cross that says windows detected spyware. i've run adwatch but superantispyware won't even open, and neither will spybot.

if i click on spybot in the bottom left it says process blacklisted???

help! i don't know what to do next

Mr_Yoda

What about your anti-virus software? I assume you're not just using AdWatch and SuperAntiSpyware.

elljay20

Mr_Yoda wrote: »

What about your anti-virus software? I assume you're not just using AdWatch and SuperAntiSpyware.

yes, just those two:eek: :eek:

norton expired and avg wouldn't install properly

Airwolf1

Try following this - http://www.pctools.com/spyware-doctor/google_pack/.

aliEnRIK

download MALWAREBYTES
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
UPDATE and QUICK SCAN

What firewall and anti virus do you use?

Airwolf1

Oh, and get some antivirus installed, no good letting it expire, it won't protect against new problems. Try using F-Secure, very good software and the latest engine removes a reasonable nasty virus too.

aliEnRIK

elljay20 wrote: »

yes, just those two:eek: :eek:

norton expired and avg wouldn't install properly

Probably because your machines infected, install and run MALWAREBYTES to hopefully cure the problem

make SURE Norton has COMPLETELY gone (uninstall it if need be and reboot to make sure)
Then install comodo firewall ~
http://www.personalfirewall.comodo.com/download_firewall.html
(untick the extra toolbars etc that are NOT needed when installing)

then install AVG
http://free.avg.com/download?prd=afe

elljay20

aliEnRIK wrote: »

Probably because your machines infected, install and run MALWAREBYTES to hopefully cure the problem

make SURE Norton has COMPLETELY gone (uninstall it if need be and reboot to make sure)
Then install comodo firewall ~
http://www.personalfirewall.comodo.com/download_firewall.html
(untick the extra toolbars etc that are NOT needed when installing)

then install AVG
http://free.avg.com/download?prd=afe

i'll give that a try when norton has finnished scanning from the googlepack

Mr_Yoda

Eset Smart Security is also quite good at cleaning up infected systems http://www.eset.co.uk/smartsecurity/index.php. If aliEnRIK suggestion doesn't work (which i'm sure it will) try download it and use the 30 day trial until you've decided on what security package you want to use.