Halifax Online Nightmare

hansi

I have just tried to add my Guaranteed Reserve Account and my Home Insurance policy to my online accounts with Halifax and my request was refused. On checking with the Online Help desk( on the geographical number!), I was told that I would have to go to a Halifax branch with ID and they would do it for me. What a farce. My ISA account went on there without difficulty although that was opened in a branch and my GR account was opened online. But they could have checked my telephone banking security details and got my ID from there. They certainly don't make it easy, do they? No more Halifax for me I guess! Don't have that problem with Smile or with any other bank for that matter.

allycat999

I have several Halifax accounts web saver, regular saver, and current account on my portfolio, there are some accounts that you can not add to it. When I opened the regular saver I was told that I would have to provide ID at a branch to check, I told them that there was no way I could come into a branch and was told thats fine send in the ID by post. I do agree though it seems that sometimes they just make it as difficult as possible to open an account.

Dumyat

I have had problems with my mortgage using halifax online. It lets you add it to the profile but it wouldnt let you pay anything in. After much hassle they eventually let me set up a standing order....but anytime I want to increase it I have to phone up and "ask" for permission to change it. I have to hold while the call handler phones someone else....dont think they are keen to let you overpay because they certainly dont make it easy!

hansi

The annoying part is that I sent them an e mail whenI was logged on to tell them of my difficulties, and they said they had made some amendments and to wait 24 hours before trying to add accounts. They didn't make any mention of going to a branch with ID. What ID should I take with me. Will a driving licence do?

hansi

A Halifax Team Leader just rang me back and he was very helpful indeed. Contrary to what the other guy said (right hand not knowing what the left hand is doing!), I don't have to go into a branch. Well, I told the other guy that but he wasn't having any of it. The Team Leader is now going to put my account on the system tonight and it should (cross fingers) be ok by tomorrow.

deemy2004

hansi wrote:

A Halifax Team Leader just rang me back and he was very helpful indeed. Contrary to what the other guy said (right hand not knowing what the left hand is doing!), I don't have to go into a branch. Well, I told the other guy that but he wasn't having any of it. The Team Leader is now going to put my account on the system tonight and it should (cross fingers) be ok by tomorrow.

LOL... you'l get a letter telling you to bring the ID to the branch in a few days...

WaltD

I have three accounts with Halifax On Line and it was a nightmare to open each of them! I had to go to a branch with ID for every one. Even then, the staff were clueless and gave me wrong forms to fill in, etc. Having said that, once the accounts were finally open it has worked flawlessly ever since.

hansi

deemy2004 wrote:

LOL... you'l get a letter telling you to bring the ID to the branch in a few days...

not at all, the Team Leader rang me back. Everything is tickety boo now.

oldagetraveller

Just had similar with a new direct isa, my only Halifax account. Took the required documents to nearest branch, 20 miles round trip!, 5 weeks ago, when i assumed everything was sorted out. Received letter 23rd Nov. advising that account cannot be used until they have identity and address documents, which had been produced and photocopied in branch already. Sent letter reply with explanation but since seen online that account still couldn't be used. 'Phoned this morning (Northern Ireland?) and fortunately all sorted out by a very helpful person without the need for a further 20 miles journey. However, Halifax seem to have various departments spread all over the country, the person (in NI?) who sorted things out had to 'phone Cardiff to check documents had been produced. Letters have come from various addresses also e.g. Leeds.
At least they've not transferred abroad - yet!