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AA and Saga Fixed Rate Bond problems
johnoz
Posts: 135 Forumite
Just wondering whether anyone else has had any problems here.
Applied online to open an AA 7.21% FRB for £25k, and as I'm an existing saver with them it stated that there was no need to send a cheque, they would take my deposit via direct debit. At end of process they stated the deposit would be taken 20/10/08 for £3k (not £25k). Phoned helpline, agreed there was a problem, told me to send a cheque for £25k instead ... but that they could do nothing about the pending payment and they might take £3k more on 20th ... but don't worry, they'd pay me back! But as I won't have an extra £3k in my current account then, that may take me overdrawn ...
Applied online to open an Saga 7.15% FRB for £16k, and as I'm an existing saver with them it stated that there was no need to send a cheque, they would take my deposit via direct debit. At end of process they stated the deposit would be taken 20/10/08 for £30k (not £16k). Again, helpline can't help!
Is this just me, or do Birmingham Midshires (who run both of the above) have serious IT problems!
Applied online to open an AA 7.21% FRB for £25k, and as I'm an existing saver with them it stated that there was no need to send a cheque, they would take my deposit via direct debit. At end of process they stated the deposit would be taken 20/10/08 for £3k (not £25k). Phoned helpline, agreed there was a problem, told me to send a cheque for £25k instead ... but that they could do nothing about the pending payment and they might take £3k more on 20th ... but don't worry, they'd pay me back! But as I won't have an extra £3k in my current account then, that may take me overdrawn ...
Applied online to open an Saga 7.15% FRB for £16k, and as I'm an existing saver with them it stated that there was no need to send a cheque, they would take my deposit via direct debit. At end of process they stated the deposit would be taken 20/10/08 for £30k (not £16k). Again, helpline can't help!
Is this just me, or do Birmingham Midshires (who run both of the above) have serious IT problems!
0
Comments
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I'm considering the above AA 7.21% FRB and would also be interested to hear if anyone has experienced good, bad or otherwise with this account.
Anybody?0 -
However, continuing on from my post above, my wife has also opened an account there, and as a new saver with the AA she "started from scratch" and had to send a cheque. Took about a week, all sorted okay now.
Hope this helps.0
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