Scottish Power + the Ombudsman = RESULT

reduceditem

Just wanted to encourage anyone having a dispute with their energy company.

I had a dispute with Scottish power involving supply and billing of gas. I was spoken to rudely, lied to, and had to deal with the inferrence that I was essentially a thief. Added to this, they made a glaring error with a large bill, that they refused to acknowledge (even up to the 'highest level' of complaint).

I told them I would go to the Energy Ombudsman, which had no effect.

Anyway, I did.

One long phone call and one letter of evidence was all it took for the Ombudsman to reach a decision that found completely in my favour in every single point of dispute.....my bill for the last 12 months will now be re-calculated in my favour by several hundred pounds, I am to recieve a letter of apology from Scottish Power AND a cheque for £100 as compensation.

:beer: :j :j :j :j :j :j :j :j :j :beer:

Premier_2

Was that related to this?

http://forums.moneysavingexpert.com/showthread.html?t=1104553

reduceditem

Premier wrote: »

Was that related to this?

http://forums.moneysavingexpert.com/showthread.html?t=1104553

Yup. The bill quoted was originaly much higher. All I can tell you is that it's a loooooooooong story of extraordinary incompetence by Scottish Power.

Mike-C_2

reduceditem wrote: »

Just wanted to encourage anyone having a dispute with their energy company.

I had a dispute with Scottish power involving supply and billing of gas. I was spoken to rudely, lied to, and had to deal with the inferrence that I was essentially a thief. Added to this, they made a glaring error with a large bill, that they refused to acknowledge (even up to the 'highest level' of complaint).

I told them I would go to the Energy Ombudsman, which had no effect.

Anyway, I did.

One long phone call and one letter of evidence was all it took for the Ombudsman to reach a decision that found completely in my favour in every single point of dispute.....my bill for the last 12 months will now be re-calculated in my favour by several hundred pounds, I am to recieve a letter of apology from Scottish Power AND a cheque for £100 as compensation.

It is always great to get a result but one should not have to go to the Ombudsman, or for it take so long. I recall the same sorts of problem with their Customer Services. A quicker way with Scottish Power is to contact senior executive Willie MacDiarmid. Even though no longer a customer I got a result within 2 hours today.

See http://www.scottishpower.com/CRcontacts.htm and select Customer Experience.