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Claiming for carpet on insurance?....

Hi all,

My wife had an accident today with the hoover on our lounge carpet, whilst hoovering she caught a loose thread at the edge of the carpet (at the point that it meets a metal edging before the kitchen) and the hoover then managed to suck the thread up a pull it out so we now have a missing line of carpet/thread about 1m long and 1cm wide. Basically it is now ruined.

Is this something that is possible to claim for on contents insurance? I've never claimed before and although I know we have accidental damage, not sure if this type of thing would be covered!

Damn Dyson!

Comments

  • foxxymynx
    foxxymynx Posts: 1,270 Forumite
    yes, it will be. They'll either repair it or you'll get a new one (usually done by vouchers, if all insurers are like mine)
    If my typing is pants or I seem partcuarly blunt, please excuse me, it physically hurts to type. :wall: If I seem a bit random and don't make a lot of sense, it may have something to do with the voice recognition software that I'm using!
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    No reason why it shouldnt if you have accidental damage cover.
    I have CIS and they just asked for the final invoice and sent me a cheque.
    On another occasion they just paid the invoice straight to the supplier.
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • larryuk
    larryuk Posts: 92 Forumite
    Ok well thats good to know. Will have to get on the phone to them!
  • cogito
    cogito Posts: 4,898 Forumite
    You can't make the assumption that the damage is covered without consulting the insurers. Most policies exclude damage occuring during the process of cleaning. This would be a harsh interpretation of what has happened in this case but the situation is not clear cut.
  • lisyloo
    lisyloo Posts: 30,113 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Would it be possible to look into getting a wider piece of metal edging?

    1cm is not a lot and it could save you a lot of hassle in terms of increased premiums etc.

    I would certinaly be looking into this option.
  • lisyloo
    lisyloo Posts: 30,113 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Would it be possible to look into getting a wider piece of metal edging?

    1cm is not a lot and it could save you a lot of hassle in terms of increased premiums etc.

    I would certinaly be looking into this practical option.
  • I would ring your Insurers and check as most policies exclude damage whilst cleaning and they may look at this under that clause.
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