More Newbie Seller Advice Sought

Catseyez

So...my firsrt item has now sold (yippee!) and the rest will be finished in the next hour or so. I accept Paypal, P/O & banker's draft but no cheques. I made a condition that if after 7 days, there was non-payment, I would issue a NPB.

So...what is the next step in the selling process now that someone has won my item? Do I have to just sit back and wait for contact from them or do I have to make the first move? I've noticed there's a box that says 'send invoice' - do I have to action this before I've heard from the buyer?

Thanks guys!

tomstickland

Send invoice, though they will often pay without one. It's helpful for slower payers.

Contains_Mild_Peril

It's not actually necessary to send an invoice, but it's a convenient way to do things.

superscotsman

I always send an invoice unless the buyer pays immediately, then I give him/her glowing feedback.

nightswimmer

I tend to wait until the end of the day to send an invoice, because some buyers will buy things at work, college, etc. and then pay later when they get home. Then if I still haven't heard anything after 4 or 5 days, I send a polite reminder. If I haven't heard anything after 8-10 days I start an Unpaid Item Dispute.

If buyer says they are paying by Cheque, or Postal Order, then I wait 5 or 6 days from the time I receive the notification that they are going to send the payment for it to arrive before sending a polite enquiry as to whether they have sent it, "as I'm concerned it may be lost in the post".

If after 7 days you haven't received a payment from your buyer, go to the sales record for that item, and in the bottom section called "Sale Status & Notes", you will see a new option under the "Payment Information" box. It will say "Eligible for Unpaid Item reminder" in red. From then on, all you have to do to start an Unpaid Item Dispute, is click on that link and follow the instructions.