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Compensation for loss of BT phone service
kpwuk
Posts: 9 Forumite
in Phones & TV
I have just had the horrendous experience of 6 weeks (46 days actually) without a telephone. As I have a heart condition (which BT were aware of from day 1) I was supposed to get a priority repair. Mobiles don't work reliably out here in the sticks (BT also aware of that) so if I had "aproblem", summoning help would have been dodgy.No phone means no internet and so banking, bill paying and shuffling our retirement investments, was impossible.
BT lied and strung us along 3 days at a time, using every trick in the book to keep us going, from "the river is up because of the rain and so we cannot throw a cable accross" (electricity board men were cutting back trees whilst staning inthe river, the following day). To " I can't put a ladder against the pole because I don't know how deep it goes into the ground" (that one put 2 week on the time).
Now BT have offered us just less than we have actually paid out in line rental, broadband subscription and £1/day towards mobile phone calls. Nothing for inconvenience, stress or loss of investment money (difficult to quantify).
If anyone knows whether we are entitled to anything better, please contact me at : keith@w691.fsnet.co.uk
BT lied and strung us along 3 days at a time, using every trick in the book to keep us going, from "the river is up because of the rain and so we cannot throw a cable accross" (electricity board men were cutting back trees whilst staning inthe river, the following day). To " I can't put a ladder against the pole because I don't know how deep it goes into the ground" (that one put 2 week on the time).
Now BT have offered us just less than we have actually paid out in line rental, broadband subscription and £1/day towards mobile phone calls. Nothing for inconvenience, stress or loss of investment money (difficult to quantify).
If anyone knows whether we are entitled to anything better, please contact me at : keith@w691.fsnet.co.uk
0
Comments
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Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0
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Welcome to the club! I had a 43-days fault in spring. BT didn't have the man-power to resolve the problem sooner. No mobile reception here either.
BT has no service obligation.Dagobert0 -
Hi,
I got mega compensation, I threatened to report them to OFTEL and involve MP.
Demonstrated they were 'incompetent providers'. Their charter says that they have to show due diligence. You have to be very firm and demonstrate a capability to take things to the top.
jo0
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