Sky+ - Help!

MobileAddict

Hi there,

We are having a constant technological battle with our Sky+ box. We have now been told by the sky 'helpdesk' that there is nothing more that we can do and we will have to pay for someone to come out to us.

This is something that I am lothed to do as Sky gets enough money off me per month for the service, that one would aassume that if there is a problem with their equipment whilst you are paying for the service, then the repairs and call outs should be included..

Anyway, rant over. My point for posting was to see if anyone knew of a cheap altenative to paying for either a warranty (£120) or for a call out (£65 + parts). I have looked on ebay and I don't really want to get one off there because of lack of come-back, but wondered if anyone could help!

Sorry for the ramble, but thanks for reading!!

Zoe x

Nex0

What problem are you actually having?

If you are out of your 12 month contract then just phone up cancellations and threaten to leave and explain why.

I have done this a few times and funny enough they soon wave the callout charge.

soolin

You're not losing channels by any chance are you? I started a thread yesterday to say that I have suddenly started getting blank channels, mainly in the low 300 numbers and Sky say they have no explanation for it.

MobileAddict

The problem that I am having is that it is constantly freezing and losing signal. The most annoying thing is that I can be in the middle of recording something and I have to unplug it at the wall to free it up again. So very annoying....

Phantom_Flan_Flinger

Not sure if it still works, bit last time I had a problem I phoned up to say I was cancelling.

When they asked why, I said I was going to Virgin as they'd offered me a good deal and I was fed up with the problems I was having with the Sky box.

They waived the call out charge and any other subsequent repair fees. Engineer was out 2 days later and we got it sorted.
I am on the top package though, so don't know if that swayed them to try and retain me.

aliEnRIK

MobileAddict wrote: »

The problem that I am having is that it is constantly freezing and losing signal. The most annoying thing is that I can be in the middle of recording something and I have to unplug it at the wall to free it up again. So very annoying....

Sounds to me like a bad connection (probably to the actual 'dish'). Thats worth just having a go yourself (If your competant enough)
Or maybe theres something in WAY of the signal? (tall trees etc?) ~ not a great deal can be done about that unless it CAN be moved elsewhere that would be clear of the problem

BexTech

As others, just phone up to cancel and tell them why.

I've never personally known anyone have to pay.

The reason they want to charge you is it is your equipment.

Would be like asking Disney to replace your DVD player when it fails, or asking the BBC or ITV to replace your TV.

MobileAddict

Hi Guys,

Just wanted to drop you a message to say I took your advice. I called up to cancel my subscription in order to move to virgin and low and behold, they are coming out thisweek, free of charge!!

Lesson learned for the next time I think...

Thanks for saving me £120!!!!!!

xxxx

BexTech

MobileAddict wrote: »

Hi Guys,

Just wanted to drop you a message to say I took your advice. I called up to cancel my subscription in order to move to virgin and low and behold, they are coming out thisweek, free of charge!!

Lesson learned for the next time I think...

Thanks for saving me £120!!!!!!

xxxx

Excellent!