How can I contact A&L?

kateo

I recently opened a Premier21 account ( for my son's savings). I received lots of letters, info etc over 3 weeks.

But it now appears we never received the welcome pack with the customer number.

I have tried ringing customer services ( on 6p/5p min lines), but cannot get past the initial stage of "please enter your customer no".

I found an 0800 number - was told that it was for brand new inquiries, & to press the hash key a few times on the other no.s.

I eventually found an email address - for complaints - but have not heard anything.

I contacted my local branch, & left a message - but no one has got back to me.

Ahhh!!! What can I do?

Kate

flossy_splodge

Try going IN to a branch! I did this, even tho it meant a drive of 35 miles and all was speedily resolved with much apologies! Extreme but at least it works! Good luck

XXXX

flossy_splodge wrote: »

Try going IN to a branch! I did this, even tho it meant a drive of 35 miles and all was speedily resolved with much apologies! Extreme but at least it works! Good luck

I wish I was as lucky as you are. A couple of times walking into the local A&L branch about some problems, the staff there were not helpful at all. The local branch looks great but empty few staff available. Eventually I was 'helped' by the staff to get onto their helpline again trying to have it resolved there.

When it comes down to customer services, A&L is an absolute nightmare, what is the point to have a fancy branch while no staff there was able to help at all? :rolleyes:

The only advantage walking into a branch was, I guess, the cost of the phone calls were on them.

Hugeass304

Have you got as far as being able to log on to internet banking?

kateo

Hugeass304 wrote: »

Have you got as far as being able to log on to internet banking?

That's what I want to do!!
Need the no. to do it though

Kate

djuluvme

I had the same problem, but I am sure if you just hold on the line you do get through to someone. You could also try and call the Current Account Direct team on 08445619604. However your customer number is not included in your welcome pack, it is sent to you seperatley in a letter a good few weeks after all the other stuff they send you.

Jakg

https://www.mybank.alliance-leicester.co.uk/login/SR1.asp - Type your info in there.

(FWIW when I opened mine everything was posted different dates - i.e. took ages for my customer number to turn up, then the debit card came later, which had to be activated etc etc)

kateo

Jakg wrote: »

https://www.mybank.alliance-leicester.co.uk/login/SR1.asp - Type your info in there.

(FWIW when I opened mine everything was posted different dates - i.e. took ages for my customer number to turn up, then the debit card came later, which had to be activated etc etc)

I did try this already - but it said it had no record of the account!

I think I'll leave it for another week - especially as djuluvme & Jakg didn't receive these till some time AFTER all the other stuff. ( On the 'schedule' of what you receive, the welcome pack & customer no. were due wk 1 - but hey - these banks seem to make it up as they go along!)

Thanks for all the replies! MSE is great :beer:

Kate

Jakg

FWIW I got seriously !!!!ed at how unorganised it seemed (esp when I rung up and was given the impression that I was impatient when the stuff hadn't come for 2 weeks...)

flossy_splodge

wish I was as lucky as you are. A couple of times walking into the local A&L branch about some problems, the staff there were not helpful at all. The local branch looks great but empty few staff available. Eventually I was 'helped' by the staff to get onto their helpline again trying to have it resolved there.

When it comes down to customer services, A&L is an absolute nightmare, what is the point to have a fancy branch while no staff there was able to help at all? :rolleyes:

The only advantage walking into a branch was, I guess, the cost of the phone calls were on them.

No luck about it! I couldn't agree more with you about their appalling attitude so I pulled a hissy fit, ranted, talked loudly to the other waiting customers about how bad they were and got dealt with quickly, quietly and courteously:rotfl: Not my preferred method of communicating but I get really pig sick of bad customer service so have started my own private revolution so that these organisations that seem to think CS doesn't matter find it's better for them to provide it quickly!! Feel free to join the movement! If we keep on accepting what we've always had we'll keep on getting it!! Incidentally in one of my many previous existences, I've taught customer service and ran sales teams. If any one working for me behaved with the same scant regard for the customer they received their marching orders toute suite! And no apologies from me for that. Someone has to start fighting back about the lousy standards in this country.
Rant over.:o

kateo

I think I have been labouring under the illusion that banks want our investments at the moment, & would act accordingly in making it easy to invest.

I get the feeling that that think they are doing the customer a massive favour by taking our nuisance money off of us.

I live & learn!

Kate