urgent advice please

sogs

I have a problem with my laptop unfortunately the warranty runs out tomorrow 6/10 phoned tesco where I bought it from and they said I could it a refund or replacement but I need to do this by tomorrow, problem is I need to take all my information off it first such as files, software installed etc and I haven't a clue how to go about doing this and if there is anything else I need to do???? can someone please advise me if you know or have been in this situation.

many thanks for reading my post.

aliEnRIK

You need an external hard drive. Just copy all folders etc to it. Or burn all the files to disc.
As for programs, just uninstall them (Why would you need to though?)
My only main concern is SAVED PASSWORDS. Do you have any? if so which browsers do you use?

DatabaseError

best (easiest) bet is copy the my documents folder to a dvd, then use the recovery disks to format/clean the pc.

fwor

Also, I ~think~ Tescos is giving you incorrect advice.

I'm fairly sure that, as long as you advise them - for example in writing with proof of the date that you posted it - of a fault within warranty period, it would not be unreasonable for you to take a while to get it back to them, even if that took it beyond warranty period.

If that won't work, you could of course point out that the Sale Of Goods Act does not recognise the warranty period as limiting the supplier's obligation to you, but instead requires it to function for a reasonable period.

sogs

Thank you for all your advice, the dvd drawer is broken on the laptop it is jammed and won't open so it is not possible to use. They only way I could save the documents is with a usb stick would that be a solution??

I am absoultely no good at pc technical stuff!!

cheers

aliEnRIK

USB stick is fine so long as its large enough to hold the documents, just cut and paste.