Energy saving light bulbs from Maplin

vivatifosi

Good for you tonerlab. Why shouldn't you get your money back if they sold you something for £5 that wasn't of merchantable quality? I would have tried to do exactly the same. There's a big difference between taking faulty goods back and taking goods back because you don't like them or because you are trying to pull a scam. And for what its worth, although the receipt says "no returns" I'd also take back my knickers to the shop if I found out they were faulty (though heaven knows how that scenario would arise, they would have to miss a leg-hole out or something...:rotfl:)

d.edna

Maplins state perishables are not included in their policy and this includes lightbulbs as per their caterlogue and literature, so why should the OPs case be different

(Yes I have been into Manchester branch and checked)

vivatifosi

It does not matter what Maplin states in their policy. Every store has a right to have a policy for refunds and exchanges where people change their mind. Nevertheless, under the consumer law of this country people have a right to buy goods that are fit for purpose. See
http://www.consumeradvice.net/pages/fairtrading.htm

Section 14 regarding implied terms about quality and fitness, notably:

"For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods –

1. fitness for all the purposes for which goods of the kind in question are commonly supplied"

Now, in my mind with a LIGHTbulb, the clue is in the name. If it doesn't light, then it can't be construed to be fit for purpose.

wallbash

If it doesn't light, then it can't be construed to be fit for purpose.

Must agree with that.

With many items you buy, fit for purpose can be identified at point of purchase
But with light bulbs!!!! if Maplin tested their stock at the cash til, fine.
Otherwise , they must give the benefit to the customer

georgina_fenwick

At the moment Morrisons have Phillips energy saving lightbulbs on offer 39p each or 5 for 50p.

They may not be as good quality (i'm not a lightbulb expert ) but for that price if i got one home and it did not work i wouldn't be that bothered.

TheDoolallyDilly

I've dragged this up because the same thing happened to me. I got my money back by writing to the Head Office. It took absolutely ages though. I won't buy anything in there again.

When I took it back to the store, the girl said 'didn't you see our sign about lightbulbs not being returnable?'. I said 'what notice?'. She turned round to the wall behind the till, and there was no notice there! I did point out that if the notice wasn't displayed, then it should be pointed out at the point of sale. As the standard of the staff in our Maplin is the lowest of the low, I think this might be a bit beyond them.

I just don't shop there now.

dacouch

I had problems with a boomarang I bought at Maplins which did not come back when you threw it. I took it back and they said they same thing to me that Boomarangs where on their "Non returnable list".






Allegedly...

TheDoolallyDilly

Very funny - sounds like one of my BIL's jokes - you're not him, are you?!

TDD x

so2006

Oh crap the OP is buying light bulbs from all the maplin stores in the UK and replacing them with ones that dont work.

Are maplin really THAT sad? Well they are :rotfl:

Maplin have no right to refuse to give a replacement, vivatifosi is right lol.

Faulty lightbulbs always can get in with the stock, it is normal and well they can simply return it to the company and they will obviously refund/replace for the 1 messly light bulb.

georgina_fenwick - There the same ones Eon was giving away, I have enough to last for 50 years lol Shame there are no screwwy ones.

pinkshoes

If Maplin won't replace things like lightbulbs, that's fair enough, but then they should also provide some sort of facility to test them (oohhh, like an electric socket and a lamp!), thus showing they're working in the first place!