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Npower Fridgesaver Scheme - Help!
Firefly
Posts: 3,024 Forumite
About 18 months ago, I participated in a scheme to buy a reduced price energy efficient fridge with the help of Npower. I was in receipt of Working Tax Credit at the time and paid £75 for a fridge freezer.
After a few months, last December, the freezer stopped working. Currys, where I got the fridge/freezer from replaced it for me without a problem. The replacement has now stopped working and I've phoned Currys who tell me that this model has been discontinued.
They will only allow me a fridge of the same value, which there isn't one!
What can I ask of them? I am fast running out of time but do have a return code from Head office, the store are stalling and won't replace the faulty goods.
Help! Can anyone offer advice?
After a few months, last December, the freezer stopped working. Currys, where I got the fridge/freezer from replaced it for me without a problem. The replacement has now stopped working and I've phoned Currys who tell me that this model has been discontinued.
They will only allow me a fridge of the same value, which there isn't one!
What can I ask of them? I am fast running out of time but do have a return code from Head office, the store are stalling and won't replace the faulty goods.
Help! Can anyone offer advice?
Do not allow the risk of failure to stop you trying!
0
Comments
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The best thing to do is ring your local trading standards they will tell you what your entitled to expect0
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