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Egg Money 2% cashback - when/how?

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Innys
Innys Posts: 1,881 Forumite
I, like a number of people, have got an Egg Money card and am sending it into meltdown this month while the 2% cashback offer is on.

When I look at my statement online, though, I cannot see ANY cashback being credited to my account. I rang Egg a week or so aga and they said the cashback will appear as credits on my account - which clearly hasn't been the case.

Does anyone know how Egg will give us the cashback?

Comments

  • innovate
    innovate Posts: 16,217 Forumite
    10,000 Posts Combo Breaker
    Extract from the Terms and Conditions :

    13.2 Cash Back you earn each month will be shown in your statement. In March each year, the total value of the Cash Back for the preceding year (and for those who applied before 8 September 2005, in March 2006 the amount of Cash Back earned since 1 September 2005) will be paid into your Account . We will not pay Cash Back if the total amount of Cash Back is less than £5. If, in any year, the Cash Back you earned is less than £5, it will not be carried forward to the following year.


    My statement shows (towards the top of the statement) the running total of the cashback - check yours again, you should see it as well.

    Edited: also as per T&Cs, the max cashback you can get is £200.
  • Innys
    Innys Posts: 1,881 Forumite
    Thanks for your reply innovate. I don't have a statement as such, just details of the most recent transactions.

    When I go to the screen which summarises the account - details credit limit, account number, cash back rate etc.- it says the cashback earned to date is "unavailable" - so I'm not really much the wiser.

    The account is in credit but surely this shouldn't affect the cashback rate?
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Innys wrote:
    The account is in credit but surely this shouldn't affect the cashback rate?
    Absolutely ...
  • Depends when you opened the account. If you've not received your first statement yet, it won't show up until you get your first one through. Once you've received your first statement you can then check the running total of cashback throughout the year by going to the View (I think) section for Your Egg Money and there is a link in there to see what your cashback amount was last month and the running total.

    The 2% is great - only it's only 1% added into your annual total and 1% instant cashback if you buy through the site retailer links (e.g. Currys give you 10% normally but you get 11% instantly plus 1% added into your annual total - confusing...)

    CP
  • innovate
    innovate Posts: 16,217 Forumite
    10,000 Posts Combo Breaker
    Sounds you have only recently got your Egg Money card, Innys, since you haven't got a statement yet? You should soon get an email from Egg, advising you that your statement is ready to view online (this will be a monthly email). On the statement, you can then see the accrued cashback amount.

    You can relax, they do work out the cashback amounts correctly, and it is calculated purely on purchases made with the card, irrespective of positive or negative balance.

    Of course, it isn't strictly speaking 1% (or 2%) cashback, because you don't get the money until sometime next March and you don't get any interest until the money hits your account (assuming you are in credit then).
  • innovate
    innovate Posts: 16,217 Forumite
    10,000 Posts Combo Breaker
    CopperPlate is of course right, things are slightly different if you buy through one of the Egg partner links on the site:

    2% cash back will be paid from 16 November 2005 to 10 December 2005 and will be paid into your Egg Money account in March 2006 (up to a maximum of £200) unless an instant cash back offer also applies to the purchase. Where an instant cash back applies, 1% cash back on the purchase will be paid as above in March 2006 and the remaining 1%, plus the instant cash back set out in the offer, will be paid into your Egg Money account at the same time as the purchase is put on the account, or shortly after. There is no maximum amount for instant cash back.
  • cheggers
    cheggers Posts: 685 Forumite
    Tried to use my egg money card to bu my car tax today for 2% cashback, the postoffice don't accept credit cards only debit cards for car tax, dam.
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