Citibank ignores switching request

Dagobert

In July, I signed up for an A&L current account to benefit from the £100 switching incentive. Citibank are not providing the details to A&L and any communication with Citibank is fruitless:

• 28/07/2008: A&L sent switching request to Citibank
• 05/08/2008: A&L informs me that they had no response
• 14/08/2008: Citibank told me that they take 4-6 weeks to respond
• 08/09/2008: Citibank told me to phone again in 2 days
• 12/09/2008: Citibank told me that the request was never received
• 12/09/2008: A&L re-sent the request to Citibank
• 23/09/2008: A&L informs me that they had no response; switching process suspended again

I am at my wits end. Obviously, I could set up the SOs by hand but then I would miss out on the A&L incentive.

Any suggestions?

YorkshireBoy

Citibank boast that they subscribe to the Banking Code here...

http://www.citibank.co.uk/personal/banking/info/bankingcode/index.htm

The Banking Code (section 7.3) says the bank will provide the switching information requested within 3 working days...

http://www.bba.org.uk/content/1/c6/01/30/85/Banking_Code_2008.pdf

Time for an official complaint (and a request for redress, should A&L not honour the £100 due to the delay)?

Dagobert

Thank you for the useful links!

Dagobert

Citibank never received the requests from A&L. Many banks use ADDACS (Automated Direct Debit Amendmend and Cancellation Service); the problem was that Citibank can only receive manual switching requests.