Can you still get sky plus?

chipbeck

Ordered and paid for the installation of two sky plus boxes six weeks ago.
A brief summary of the quality service.

Visit 1 - Tuesday off work as the engineer failed to ring before 9 to give me an approximate time. Engineer never showed.

Visit 2 - Saturday so not working. Sky call to tell me the engineer will visit between 12 and 3. 10:30 engineers call to say they can't come. Took the wife shopping to Preston. Parking car when daughter calls and says engineer is outside house. Drive home - engineer says he's come for a 'standard' install and can't help me. Ring Sky who said they will make the engineers come out Saturday night. Yeah Right!

Visit 3 - Thursday, no call day off work. Two guys arrive in the afternoon, quck survey shows that only one of the sky boxes will be next to a phone point. They can't run a wire any distance so they said they would get sky to ring me back......they didn't.

Visit 4 - Saturday Sky bonus visit. In bookies in Preston get a call from sky saying there is an engineer outside my house. Unfortunately I didn't know anything about it and he was there for a standard install.

Visit 5 - Thursday, no early call indicating approx time so I go to work. Ring sky and they tell me the engineer will arrive between 2 and 5. Get home for 2. Phonecall from engineer at 16:15 apologising that he can't come. Ring sky who say they are going to make him come and tell me why he can't come (that's ok then). I tell them I'm not interested why he can't come I just want the damn boxes fitting. I get it escalated and the supervisor rings the engineer and tells me he will come to do the job. She will ring me in the morning to check everything is ok. Engineer arrived at 18:30 said he could hurt himself in the dark and pi**ed off.


Sorry it's such a long tale but just be grateful I've not mentioned the hours, and I mean hours of callls I've had to make to sky.

This lot are making Telewest look good!

BenL

What a set of lazy jokers.

Were these proper sky installers in a sky van or subcontractors?

I believe you get 10m free telephone cable with an install.

Ben

chipbeck

BenL wrote:

What a set of lazy jokers.

Were these proper sky installers in a sky van or subcontractors?

I believe you get 10m free telephone cable with an install.

Ben

All contractors abd one of them used my phone to ring sky!

jakemuk

theres limitations to where they can put phone cable

ie not through internal walls

so they would tack it to skirting boards doorframes etc,

we had the problem so i put the phone side in first couple quid from b and q
and let them do the rest