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Motorola
Matt_Nixon
Posts: 234 Forumite
First Motorola V600 was a fantastic phone, until my wife left it in her jeans and ran it through the washing machine 
Claimed on Norwich Union Contents Insurance, through to India, new phone delivered within 48 hours ;D
New phone was a month old when it started switching itself on and off, OK phoned Motorola sent it away for repair at my cost, not happy but OK.
Phone returned last Saturday original fault fixed but a new fault now shows itself! The microphone now is faulty, so ring Motorola again, they want me to send it for repair again >:(
I now ask for a replacement new phone, but I am told the phone has to be repaired 3 times before a new one is issued!
Wouldn't transfer me to a supervisor or manager, had to write a letter to their Customer Care Team in Edinburgh!
Letter faxed, bloody Motorola, I've bought 4 of their phones, think this maybe the last!
Claimed on Norwich Union Contents Insurance, through to India, new phone delivered within 48 hours ;D
New phone was a month old when it started switching itself on and off, OK phoned Motorola sent it away for repair at my cost, not happy but OK.
Phone returned last Saturday original fault fixed but a new fault now shows itself! The microphone now is faulty, so ring Motorola again, they want me to send it for repair again >:(
I now ask for a replacement new phone, but I am told the phone has to be repaired 3 times before a new one is issued!
Wouldn't transfer me to a supervisor or manager, had to write a letter to their Customer Care Team in Edinburgh!
Letter faxed, bloody Motorola, I've bought 4 of their phones, think this maybe the last!
0
Comments
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That seems a bit stupid
Why not phone Trading Standards or Citizens Asvice Bereau to find out what your rights are?0 -
An email to the Chairman of Motorola seemed to do the trick, replacement handset being delivered tomorrow.
Why couldn't they have done this in the first place!0 -
Could you im me his email address? I have had a simular problem with my motorola and t-mobile maybe he can help me?
Thanks
Trav
:-*0 -
be safe and stick to Nokia
......©..®..(TM) NothingVentured.
Nothing Gained (TM)..®..©......0
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