My Sky+ is broke, in warranty - Want upgrade to HD!

GrumpyYorkshireman

I am 10 months into having sky+ (had sky for 2 years before that though) and the box has stopped recording, only shows chanels when it feels like it etc...

I have been awaiting a response from sky for 4 days on what they are going to do (they promised a new box but claim a problem with their system in sorting a call out). Thing is, its a reconditioned box that they are offering - do I have to accept that under warranty? I want a new box and hopefully haggle for HD!

If I don't get satisfaction, I assume I can leave and my girlfriend can apply and qualilfy for the 'new customer' deals?

Any advice would be fantastic!!!

d.edna

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GrumpyYorkshireman wrote: »

I am 10 months into having sky+ (had sky for 2 years before that though) and the box has stopped recording, only shows chanels when it feels like it etc...</p>

Have you been doing the sky boxes "Housekeeping" as per the instruction manual?

<p>I have been awaiting a response from sky for 4 days on what they are going to do (they promised a new box but claim a problem with their system in sorting a call out). Thing is, its a reconditioned box that they are offering - do I have to accept that under warranty?

Yes, it is in their repair terms and conditions.

I want a new box and hopefully haggle for HD!</p>

You won't get that as they have offered a box that has been fully serviced and falls within their terms and conditions of repair.

<p>If I don't get satisfaction, I assume I can leave and my girlfriend can apply and qualilfy for the 'new customer' deals?</p>

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No, when you signed up for Sky+ you re-entered into another 12 month commtment. You would have to wait, and even then you might not qualify for the offers.