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friends reunited dating - error with autorenew
Aitch7
Posts: 85 Forumite
Hi guys,
I hope this is the right section to post in - I couldn't find anywhere else.
I have been a member of friends reunited dating for a while now and have had several problems with my membership being set to 'autorenew'.
I have never ever set it to autorenew and check my account all the time to check that it is still set NOT to autorenew.
Despite this on about 3 occassions they have autorenewed my account and I have had to send emails explaining that my account was set not to autorenew and asking for a refund.
This last week I checked again as I knew that I was not going to renew my membership - I have been in hospital and lost a whole weeks pay and so cannot afford to pay for a dating website - and to be honest I had decided not to renew again for the forseeable future anyway.
I sent a few messages last week telling the people concerned that I would not be resubscribing.
I received an email from the site telling me that my membership was set to autorenew (they always do this) and I again emailed to tell them that it was not and asked them to confirm that it was not set to do this - they did confirm this.
Much to my horror they sent me an email on Fri 26 telling me that my membership had been renewed and that they had taken my money!
I have emailed them several times asking for a refund and they will not give one. I explained that I had been in hospital and am struggling to pay rent etc at the moment and that I can't afford to pay them - but they are insisting that my membership was set to autorenew.
I have told them that I will be seeking legal advice and that if necessary I will take them to court - but they are not going to back down.
I can't believe this is happening - there is clearly something wrong with my account settings or with their whole system.
I have asked on 4 occassions for the name of the MD and their contact details and they have refused to give the information.
Does any one know what I can do to get my money back?
Best wishes Aitch7
I hope this is the right section to post in - I couldn't find anywhere else.
I have been a member of friends reunited dating for a while now and have had several problems with my membership being set to 'autorenew'.
I have never ever set it to autorenew and check my account all the time to check that it is still set NOT to autorenew.
Despite this on about 3 occassions they have autorenewed my account and I have had to send emails explaining that my account was set not to autorenew and asking for a refund.
This last week I checked again as I knew that I was not going to renew my membership - I have been in hospital and lost a whole weeks pay and so cannot afford to pay for a dating website - and to be honest I had decided not to renew again for the forseeable future anyway.
I sent a few messages last week telling the people concerned that I would not be resubscribing.
I received an email from the site telling me that my membership was set to autorenew (they always do this) and I again emailed to tell them that it was not and asked them to confirm that it was not set to do this - they did confirm this.
Much to my horror they sent me an email on Fri 26 telling me that my membership had been renewed and that they had taken my money!
I have emailed them several times asking for a refund and they will not give one. I explained that I had been in hospital and am struggling to pay rent etc at the moment and that I can't afford to pay them - but they are insisting that my membership was set to autorenew.
I have told them that I will be seeking legal advice and that if necessary I will take them to court - but they are not going to back down.
I can't believe this is happening - there is clearly something wrong with my account settings or with their whole system.
I have asked on 4 occassions for the name of the MD and their contact details and they have refused to give the information.
Does any one know what I can do to get my money back?
Best wishes Aitch7
What goes around - comes around
give lots and you will always recieve lots
give lots and you will always recieve lots
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