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I have been conned by British Gas!

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I decided to transfer suppliers to them and called them last week to arrange. Then a couple of days ago I get a call from BG about the transfer and they inform me I have 7 days to change my mind. Then they asked me if I wanted to change anyway and not bother with the '7 day cool off' period. To which I agreed.
It appears to me that this call was made and the request to cancel the cool off period made in the knowledge that prices were due to go up within the cool off period.
I have called BG who have said 'tough, you are transferring' but the operator has 'escalated' the complaint to a boss who will call me back in 2-7 days!!!

I feel properly conned here.

Comments

  • Quentin
    Quentin Posts: 40,405 Forumite
    You haven't been conned - price rises happen, and you will have accepted that possibility when agreeing to the ts + cs.

    But although it is too late to prevent the transfer, you should be able to immediately transfer away with any fuel supplied by them before your transfer away is completed being charged at the tariff you signed up for.
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