Who should I change to?

Bebsie

Right I am with Npower at the moment for my gas and electric, are they any good? is there a better supplier around?

BYALPHAINDIA

Npower are really good had no problems when I was with them.

But we moved into a new house and the supplier changed to Eon:eek:

Don't go to Eon they're cowboys.

Bebsie

Any other suggestions?

aceades

Its strange isnt it, i dont know much about suppliers but it seems random as to who are the bad guys, from personal experiance i would never go with npower due to the massive F up's made around 2002 when i wasnt billed properly for 18 moths then hit with a £900 bill and i remember this happening to lots of people including some of the care homes managed by the company i worked for at the time, with bills for thousands.

Although this did eventually work out ok, i actually moved out of the house after that and lodged back with my parents, i tried to arrange to pay it off and they eventually come back with the deal of me paying £40 a month towarsd the debt and then £40 for current usage, but when i said thats fine but i dont need the current usage as i will no longer be running a house or having a personal electric bill they said i couldnt do that payment plan , i tried and tried to get it sorted but could not get a response i wrote to loads of different managers about trying to pay my debt off but it was all ignored and i ran out of time and had to move out of the house.

My parents were also using Npower, and randomly about 4 months later, by £900 bill was applied to my parents account, even though they had no idea we were related or that i was staying there. Needless to say my mother went spare and told them what to do with it, she explained what had happend and that i was staying there and had tried to sort this out but had not got any help from them. Nothing was heard for about about 3 months when i got letter form npower, i opened with caution but to my suprised found a letter saying that my account had been closed in credit at just over £300 and the Giro in my name along with it, i am sure this was just another mess up on their part but i just took the money and said nothing , i still wouldnt go with them as they were just an annoying stress for 2 years that got everything wrong and i had to waste so much time on the phone and writing letters that accomplished absolutely nothing with their useless customer service staff, in the end it was just a mess up in my favour that was the final chapter.

so yeah , i dont like Npower 1 bit , and i remember having issues with scottish power as well, Atlantic electric were very good for customer service but i think their prices might be quite high looking at my latest bills.

I am currently considering EON, they seem to be a better company its just finding the right tariff, correct me if i am wrong but EON actually manange and maintain a lot of the gas networks and are not just paper pushing profit driven number crunchers like the others, i mean when was the last time you saw a scottish power wagon going down the road to do a a gas repair or install, at least they would have a bit more sway if you had some maintenance issues.

just my opinion, im still looking so any more imput much appreciated

BexTech

Same here, NPower are ones I have always said, I'd never go back too - cowboys and dreadful call centre. Saying that I said I'd never go back to British Gas for similar reason, however did so for 3 months.