Help

Cheaptrick

I cannot access the PPI discussion thread is anyone else having difficulty?

oldbanker

Have You Been Mis Sold Ppi?

Browntoa

working for me

http://forums.moneysavingexpert.com/showthread.html?t=862067

di3004

Cheaptrick wrote: »

I cannot access the PPI discussion thread is anyone else having difficulty?

Do you mean the site is running slow perhaps hun.

So I assume you have also tried clicking onto the loan forum first, which gives you a choice to click elsewhere, you would then have to click on to reclaiming/discussion thread as there is also a success thread for this too.

Keep trying hun, you will eventually get on there.;)
Post here again later if any problems.

Di.
x

marshallka

oldbanker wrote: »

Have You Been Mis Sold Ppi?

Why are you going to ask if its unenforceable again:rolleyes:

Cheaptrick

Yes and I am trying to get help with the following letter that I received from LLoyds

Please can anyone advise me, I have sent off the relevant letters from the templates and have had the following reply from LLoyds TSB:

You took out a loan on 15th July 2003 for £11,000 and you elected to protect your risk by purchasing an insurance contract for a "oneoff" premium of £2344.59 plus interest.

As you have a number of concerns, I will respond to each one individually as outllined below.

You have made me aware that you were self employed at the time you took out this policy.

My Findings

You have stated that you were a self employed customer at the start date of the policy. A self employed customer is eligible for the Policy and dependant on circumstances at point of claim, would be covered for all the benefits under the Policy. This includes the unemployment benefits, the accident and sickness benefits, the total and permanent disability and life cover together with Positive Job Solutions. The definition of "employed" under the Lloyds TSB policy includes a person who is self employed.

In the circumsances in the absence of any further detail from you of how your status as self-employed might have affected your claim and what you allege should have been discussed with you at point of sale. I am afraid I have no alternative other than to reject your complaint.

You have made med aware that the seller did not advise you that the policy was optional.

My Findings

LLoyds TSB did not lead customers to believe that the insurance was compulsory or that the application for credit would be compromised in the absence of cover. Lloyds TSB took steps to ensure the customer was fully aware of the optional nature of cover.

We attach a copy of the Consumer Credit Agreement which you signed and which set out separately:

(i) the fact that there was a cash loan and the loan for the loan protection insurance together with the respective amounts.

(ii) the monthly repayments for the loan and for the loan protection insurance.

A separate box is completed on the Loan Agreement to confirm that you wished to take the optional loan protection and further box confirmed that the premium had been advanced as part of the loan. You were therefore made fully aware of the optional nature of the policy. (I would like to point out at this stage that the boxes were ticked by a computer, I personally did not tick these as I thought that this was standard)

In the absence of any further information from you, I am afraid that I have no alternative other than to reject your complaint.

You made me aware that the seller did not give you full information of what the policy would or would not cover.

My Findings

lloyds TSB training and staff briefings reminded its advisors of the importance of providing the customer of information concerning the policy including the cover and benefits and any significant and unusual reswtrictions or exclusions to its customers. You would have been sent a policy booklet together with yuor loan agreement. Before signing the loan agreement it advises that you shoulod read all the terms and conditions and where relevant the terms and conditions within the policy booklet. The policy document contained a table setting out the benefits and cover within the policy: and the way in which the cover may change dependent on the circumstances or age of the customer, at point of claim.

In the absence of any further information from you, I am afraid I have no alternative but to reject your claim.

You have made me aware that you are concerned that the seller had no financial background and that the policy was not sold in your best interest.

My Findings

Lloyds TSB provide training to all sellers of PPI. Sellers were issued with the General Insurance Standards Council ( GISC ) code which set out guidelines for sale of general insurance together with a handbook for all sellers of General Insurance and a work book to complete. Ongoing briefing documents and guidance where issued in respect of the product. Sellers were also subject to ongoing monitering and supervision. Lloyds TSB sellers clearly had a financial background and were trained to recommend loan protection insurance in the event that it matched a customers requirements. In the absence of any further information, I must therefore reject your complaint.

I am sorry that my decision was not more favourable to your complaint. Should you wish for the Financial Ombudsman to independently review your complaint, you must refer your matte to them within 6 months of the date of this letter. I enclose a copy of the self explanatary leaflet about this service.

I AM AT A LOSS OF HOW TO PROCEED NEXT. HAS ANYONE RECEIVED A SIMILER TYPE OF LETTER WHO CAN ADVISE AND HELP ME!!

Thank you.

Cheaptrick

Everytime I try that it says Web site cannot display the page

Cheaptrick

I am trying to get some advice on the following letter that I received from LLoyds

Please can anyone advise me, I have sent off the relevant letters from the templates and have had the following reply from LLoyds TSB:

You took out a loan on 15th July 2003 for £11,000 and you elected to protect your risk by purchasing an insurance contract for a "oneoff" premium of £2344.59 plus interest.

As you have a number of concerns, I will respond to each one individually as outllined below.

You have made me aware that you were self employed at the time you took out this policy.

My Findings

You have stated that you were a self employed customer at the start date of the policy. A self employed customer is eligible for the Policy and dependant on circumstances at point of claim, would be covered for all the benefits under the Policy. This includes the unemployment benefits, the accident and sickness benefits, the total and permanent disability and life cover together with Positive Job Solutions. The definition of "employed" under the Lloyds TSB policy includes a person who is self employed.

In the circumsances in the absence of any further detail from you of how your status as self-employed might have affected your claim and what you allege should have been discussed with you at point of sale. I am afraid I have no alternative other than to reject your complaint.

You have made med aware that the seller did not advise you that the policy was optional.

My Findings

LLoyds TSB did not lead customers to believe that the insurance was compulsory or that the application for credit would be compromised in the absence of cover. Lloyds TSB took steps to ensure the customer was fully aware of the optional nature of cover.

We attach a copy of the Consumer Credit Agreement which you signed and which set out separately:

(i) the fact that there was a cash loan and the loan for the loan protection insurance together with the respective amounts.

(ii) the monthly repayments for the loan and for the loan protection insurance.

A separate box is completed on the Loan Agreement to confirm that you wished to take the optional loan protection and further box confirmed that the premium had been advanced as part of the loan. You were therefore made fully aware of the optional nature of the policy. (I would like to point out at this stage that the boxes were ticked by a computer, I personally did not tick these as I thought that this was standard)

In the absence of any further information from you, I am afraid that I have no alternative other than to reject your complaint.

You made me aware that the seller did not give you full information of what the policy would or would not cover.

My Findings

lloyds TSB training and staff briefings reminded its advisors of the importance of providing the customer of information concerning the policy including the cover and benefits and any significant and unusual reswtrictions or exclusions to its customers. You would have been sent a policy booklet together with yuor loan agreement. Before signing the loan agreement it advises that you shoulod read all the terms and conditions and where relevant the terms and conditions within the policy booklet. The policy document contained a table setting out the benefits and cover within the policy: and the way in which the cover may change dependent on the circumstances or age of the customer, at point of claim.

In the absence of any further information from you, I am afraid I have no alternative but to reject your claim.

You have made me aware that you are concerned that the seller had no financial background and that the policy was not sold in your best interest.

My Findings

Lloyds TSB provide training to all sellers of PPI. Sellers were issued with the General Insurance Standards Council ( GISC ) code which set out guidelines for sale of general insurance together with a handbook for all sellers of General Insurance and a work book to complete. Ongoing briefing documents and guidance where issued in respect of the product. Sellers were also subject to ongoing monitering and supervision. Lloyds TSB sellers clearly had a financial background and were trained to recommend loan protection insurance in the event that it matched a customers requirements. In the absence of any further information, I must therefore reject your complaint.

I am sorry that my decision was not more favourable to your complaint. Should you wish for the Financial Ombudsman to independently review your complaint, you must refer your matte to them within 6 months of the date of this letter. I enclose a copy of the self explanatary leaflet about this service.

I AM AT A LOSS OF HOW TO PROCEED NEXT. HAS ANYONE RECEIVED A SIMILER TYPE OF LETTER WHO CAN ADVISE AND HELP ME!!

Thank you.

marshallka

Cheaptrick wrote: »

Yes and I am trying to get help with the following letter that I received from LLoyds

Please can anyone advise me, I have sent off the relevant letters from the templates and have had the following reply from LLoyds TSB:

You took out a loan on 15th July 2003 for £11,000 and you elected to protect your risk by purchasing an insurance contract for a "oneoff" premium of £2344.59 plus interest.

As you have a number of concerns, I will respond to each one individually as outllined below.

You have made me aware that you were self employed at the time you took out this policy.

My Findings

You have stated that you were a self employed customer at the start date of the policy. A self employed customer is eligible for the Policy and dependant on circumstances at point of claim, would be covered for all the benefits under the Policy. This includes the unemployment benefits, the accident and sickness benefits, the total and permanent disability and life cover together with Positive Job Solutions. The definition of "employed" under the Lloyds TSB policy includes a person who is self employed.

In the circumsances in the absence of any further detail from you of how your status as self-employed might have affected your claim and what you allege should have been discussed with you at point of sale. I am afraid I have no alternative other than to reject your complaint.

You have made med aware that the seller did not advise you that the policy was optional.

My Findings

LLoyds TSB did not lead customers to believe that the insurance was compulsory or that the application for credit would be compromised in the absence of cover. Lloyds TSB took steps to ensure the customer was fully aware of the optional nature of cover.

We attach a copy of the Consumer Credit Agreement which you signed and which set out separately:

(i) the fact that there was a cash loan and the loan for the loan protection insurance together with the respective amounts.

(ii) the monthly repayments for the loan and for the loan protection insurance.

A separate box is completed on the Loan Agreement to confirm that you wished to take the optional loan protection and further box confirmed that the premium had been advanced as part of the loan. You were therefore made fully aware of the optional nature of the policy. (I would like to point out at this stage that the boxes were ticked by a computer, I personally did not tick these as I thought that this was standard)

In the absence of any further information from you, I am afraid that I have no alternative other than to reject your complaint.

You made me aware that the seller did not give you full information of what the policy would or would not cover.

My Findings

lloyds TSB training and staff briefings reminded its advisors of the importance of providing the customer of information concerning the policy including the cover and benefits and any significant and unusual reswtrictions or exclusions to its customers. You would have been sent a policy booklet together with yuor loan agreement. Before signing the loan agreement it advises that you shoulod read all the terms and conditions and where relevant the terms and conditions within the policy booklet. The policy document contained a table setting out the benefits and cover within the policy: and the way in which the cover may change dependent on the circumstances or age of the customer, at point of claim.

In the absence of any further information from you, I am afraid I have no alternative but to reject your claim.

You have made me aware that you are concerned that the seller had no financial background and that the policy was not sold in your best interest.

My Findings

Lloyds TSB provide training to all sellers of PPI. Sellers were issued with the General Insurance Standards Council ( GISC ) code which set out guidelines for sale of general insurance together with a handbook for all sellers of General Insurance and a work book to complete. Ongoing briefing documents and guidance where issued in respect of the product. Sellers were also subject to ongoing monitering and supervision. Lloyds TSB sellers clearly had a financial background and were trained to recommend loan protection insurance in the event that it matched a customers requirements. In the absence of any further information, I must therefore reject your complaint.

I am sorry that my decision was not more favourable to your complaint. Should you wish for the Financial Ombudsman to independently review your complaint, you must refer your matte to them within 6 months of the date of this letter. I enclose a copy of the self explanatary leaflet about this service.

I AM AT A LOSS OF HOW TO PROCEED NEXT. HAS ANYONE RECEIVED A SIMILER TYPE OF LETTER WHO CAN ADVISE AND HELP ME!!

Thank you.

This is not a final response. You need to now write back and tell them all the reasons why it was missold to you. Was it sold as a condition of the loan??
Were any medical questions asked and exclusions discussed with you??
Were you aware that this was a single premium policy and that you would only be covered for part of the loan usually and not the full term - you will have to check your agreement and t and c's for this. ALso if this was a single premium policy then were you aware that this was in fact another loan to pay for this and that you would be charged interest on top of this for the full term of the loan.

Don't give up. Just write back and see what comes of it. Think of lots of other reasons why you were missold. There is a PPI thing down the right hand side of the page written by martin that may help you.

Keep trying the PPI reclaiming discussion thread and you will get on.

di3004

Cheaptrick wrote: »

I am trying to get some advice on the following letter that I received from LLoyds

Please can anyone advise me, I have sent off the relevant letters from the templates and have had the following reply from LLoyds TSB:

You took out a loan on 15th July 2003 for £11,000 and you elected to protect your risk by purchasing an insurance contract for a "oneoff" premium of £2344.59 plus interest.

As you have a number of concerns, I will respond to each one individually as outllined below.

You have made me aware that you were self employed at the time you took out this policy.

My Findings

You have stated that you were a self employed customer at the start date of the policy. A self employed customer is eligible for the Policy and dependant on circumstances at point of claim, would be covered for all the benefits under the Policy. This includes the unemployment benefits, the accident and sickness benefits, the total and permanent disability and life cover together with Positive Job Solutions. The definition of "employed" under the Lloyds TSB policy includes a person who is self employed.

In the circumsances in the absence of any further detail from you of how your status as self-employed might have affected your claim and what you allege should have been discussed with you at point of sale. I am afraid I have no alternative other than to reject your complaint.

You have made med aware that the seller did not advise you that the policy was optional.

My Findings

LLoyds TSB did not lead customers to believe that the insurance was compulsory or that the application for credit would be compromised in the absence of cover. Lloyds TSB took steps to ensure the customer was fully aware of the optional nature of cover.

We attach a copy of the Consumer Credit Agreement which you signed and which set out separately:

(i) the fact that there was a cash loan and the loan for the loan protection insurance together with the respective amounts.

(ii) the monthly repayments for the loan and for the loan protection insurance.

A separate box is completed on the Loan Agreement to confirm that you wished to take the optional loan protection and further box confirmed that the premium had been advanced as part of the loan. You were therefore made fully aware of the optional nature of the policy. (I would like to point out at this stage that the boxes were ticked by a computer, I personally did not tick these as I thought that this was standard)

In the absence of any further information from you, I am afraid that I have no alternative other than to reject your complaint.

You made me aware that the seller did not give you full information of what the policy would or would not cover.

My Findings

lloyds TSB training and staff briefings reminded its advisors of the importance of providing the customer of information concerning the policy including the cover and benefits and any significant and unusual reswtrictions or exclusions to its customers. You would have been sent a policy booklet together with yuor loan agreement. Before signing the loan agreement it advises that you shoulod read all the terms and conditions and where relevant the terms and conditions within the policy booklet. The policy document contained a table setting out the benefits and cover within the policy: and the way in which the cover may change dependent on the circumstances or age of the customer, at point of claim.

In the absence of any further information from you, I am afraid I have no alternative but to reject your claim.

You have made me aware that you are concerned that the seller had no financial background and that the policy was not sold in your best interest.

My Findings

Lloyds TSB provide training to all sellers of PPI. Sellers were issued with the General Insurance Standards Council ( GISC ) code which set out guidelines for sale of general insurance together with a handbook for all sellers of General Insurance and a work book to complete. Ongoing briefing documents and guidance where issued in respect of the product. Sellers were also subject to ongoing monitering and supervision. Lloyds TSB sellers clearly had a financial background and were trained to recommend loan protection insurance in the event that it matched a customers requirements. In the absence of any further information, I must therefore reject your complaint.

I am sorry that my decision was not more favourable to your complaint. Should you wish for the Financial Ombudsman to independently review your complaint, you must refer your matte to them within 6 months of the date of this letter. I enclose a copy of the self explanatary leaflet about this service.

I AM AT A LOSS OF HOW TO PROCEED NEXT. HAS ANYONE RECEIVED A SIMILER TYPE OF LETTER WHO CAN ADVISE AND HELP ME!!

Thank you.

Sorry hun, I thought I had replied to you on this, maybe it was someone else with the same complaint.

Now if this was the "Final decision" you received then you can now fill in a complaint form (Financial Ombudsman Service)
http://www.financial-ombudsman.org.uk/consumer/complaints.htm
Complaint form here.

Get this off with all copies of correspondence from the FOS with the letter which states Final decision and where they mention the FOS.

If Lloyds are giving you the chance to give further information, you need to look back on the letter you received, and if you only wrote the reasons for mis selling without explaining it then you may need to do this now. Write again and await for the final decision, this will say in the letter if final. Some thing to think of below:

For example:
I believe I was mis sold because I was not eligible for the cover - as I have a pre-medical condition, this was not explained to me and I was not asked.

The PPI was mentioned but your adviser did not tell explain to me the full cost of the product, which is very costly and I could have looked elsewhere for a cheaper option if I was told this was optional which I was not.

And so on.

What was the date on your first letter hun ?
We need to work out from the date you received this letter (if the first letter only- to work out how long they have left to reply to the second letter - as they have 8 weeks in total, but if they responded to this within 6 weeks say then they would really only have a fortnight to get back to you on the 2nd letter.;)

(oops Marshallka - lol you beat me to it) lol.

Cheaptrick

Hi Di 3004

My first letter was sent on the 9th June, second letter sent on 19th July, 3rd letter sent on 12th September and then they responded saying that they sent me the letter which I have entered on the forum on 25th July, I never recieved this. Also I have wrote the following letter before I send it could you look at it for me and let me know if it is ok as I am not very good at this.

Thank you for all your help

REF: LOAN 100031409895

I am writing to you in regards to your letter dated 25th July which I never received until you sent a copy of it with your last letter. I do not feel your letter has offered a satisfactory justification that my policy was sold fairly, reasonably and within my best interests for the reasons below:

The PPI was mentioned but your adviser did not tell explain to me the full cost of the product, which is very costly and I could have looked elsewhere for a cheaper option if I was told this was optional which I was not. Nor was I made aware that the single premium policy was in fact another loan to pay for and that I would be charged interest on top of this for the full term of the loan.

Due to the time span of when I initially took out this loan, I no longer have the policy document. I did request this in my initial letter, but to date have still not received a copy. As I was self employed I would like to see evidence that I would be covered under the unemployment benefits section.

Finally, you stated that I elected to protect my risks by purchasing an insurance contract for a one-off premium of £2344.59 . Again I would like to have a copy of the phone conversation as I was not informed that it was a one off premium and the loan agreement form was pre-ticked by a computer not by myself.