Flash Player Problems, help please

alison74

I have just had to set up my computer on a new hard drive after it broke and everytime I try to visit websites, for example, Morrisons, it says 'you do not have the latest version of flash 9 installed on your computer.

I have downloaded it, re booted it and it still doesn't work and a lot of other websites.

Anyone any ideas ??

Thanks in advance

aliEnRIK

Which browser are you using? Firefox or IE?
Do you have any PLUG INS for them that may be blocking it?

alison74

aliEnRIK wrote: »

Which browser are you using? Firefox or IE?
Do you have any PLUG INS for them that may be blocking it?

I am running IE, but I don't know what PLUG INS are that may be blocking it, can you explain in simple terms please ??

aliEnRIK

Run the uniunstaller tool ~
http://www.softpedia.com/get/Tweak/Uninstallers/Macromedia-Flash-Player-Uninstaller.shtml

reboot your computer and install adobe flash again ~
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

Dont worry about the 'plug ins'

alison74

Have just done all that and it's still not working

aliEnRIK

Weird

I may have given you the wrong adobe link (sorry)
http://www.adobe.com/products/flashplayer/

aliEnRIK

If THAT doesnt work ~
Install firefox (safer and quicker than IE)
http://www.mozilla-europe.org/en/firefox/

And install adobe on that

superscaper

Uninstall from add/remove programs anywhere it has either flash player or flash activex. Then run the uninstaller/removal tool from here http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157 (the one you tried may have been just too old to remove Flash 9 properly). Then reinstall as advised. You may be safer also rebooting after using the removal tool and before installing flash player

alison74

It's working now - thanks very much

HoofeHearted

Also try downloading the installer and running it locally.

http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_active_x.msi

Edit: Oops! too late!

aliEnRIK

superscaper wrote: »

Uninstall from add/remove programs anywhere it has either flash player or flash activex. Then run the uninstaller/removal tool from here http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157 (the one you tried may have been just too old to remove Flash 9 properly). Then reinstall as advised. You may be safer also rebooting after using the removal tool and before installing flash player

Good call Scraper ~ I shall bare that in mind for future