Anyone elses toluna not working properly?

hampsterpoo

I got another reply from them today with the same voucher code, maybe I'll have another 3 replies in the next week or so

HayleyXD

I've just given up with them
More trouble than it's worth really.

flipper_2010

I got my voucher from them a couple of days ago, took about 5 weeks though! Valued Opinions send it straight away! Much better. But my points say -30000 now! Emailed them, but of course no reply.

horsechestnut

My points went down from 53660 to 17870.
I emailed them and they gave me and got the same reply as Wardy.
It took nearly 6 weeks for my Amazon vouchers to come through.
I am new to all this so I automatically think that it is my fault, so thank you all for posting it really is a help to us newbies.

snugden

Toluna sent me an email saying they had cancelled my account at my request. I had 26000 points so obviously wouldn't have cancelled and I sent 3 emails asking for my account (and points) back. No reply to any of them. As far as I'm concerned Toluna and I have gone our separate ways for good.

Numpty_Monkey

Oh bum:o
my points changed from 56*** to 17635 on home page
I knew i was waiting for a few surveys to be credited , i don't check the points balance that often:o , the ones completed instead of the ones you spend 10 mins to do and you get booted

I so must have been over 60000 points ordered a voucher on Sunday everything went through ok

Horace

I have been using Toluna for a while and most recently I have been receiving loads of surveys but when I get part way through them I am always told "you are not suitable" or some other silly rubbish:mad:

I have just about given up with them. I hate it when they have that test and vote thing, I am always asked to register so put in my details and then get "already registered" so I never get anything to test:mad:

jenniewb

indelacio wrote: »

Yes not only do they not send out vouchers ever to me... they steal 30k points off me and dont award half of the surveys points when you complete them anyway. and they now ignore my requests for the voucher I ordered off them they ignore all correspondance from me entirely.. !!!!ing stupid company.

Exactly the same thing happend to me! over 35000 points just vanished from my account! I looked along the history and couldn't see where it had gone at all- it just vanished! I emailed toluna- did so everyday for a week before I got a reply, they told me it would all be ammended asap. That was 2 weeks ago, so I have started on my emailng again, everytime I get a survy, I email a qestion asking where have my points gone.

I am so sick and tierd do toluna, not only does it take a space age to get anywhere, you don't actually get any vouchers or whatever you choose to buy with points for a good 2 months at least! sorry, but if dooyoo, lightspeed, pinecone etc have managed to get vouchers out asap- pinecone being base apparently in Belgium (further away then tolunas whose attempts to excuse themselves are that "we are based in France"!).the toluna really don't have a leg to stand on here!

I think this will be my last set of vouchers with them, then I am done. Better things to do with my time.

Wolfhound

Toluna really drives you bonkers :rotfl:
The points total goes up and
down like a fiddlers elbow.
I've just checked my points in the reward section and
at last i'm over 60.000 so I quickly
ordered a Sainsbury's voucher.
It does say I will receive the voucher
in three weeks....i'll give it eight.

Tombo

They had some issues with the balance last week but it should be fine now.
If not then contact Toluna about the point balance issue.