Dell Computers

Robbie_2

I hadn't realised that Gateway were selling over here. Those prices at Comet are excellent. I'll probably reject this Dell pc and get a new Gateway after Christmas.

alared

Robbie wrote:

I haven't got an invoice from them. All that I have is an e.mail with attachment from the Indian call centre. I have e.mailed their customer care section via the Dell support website and they have not replied.

uki_customer_care@dell.com

gizmoleeds

Out of interest, why are you demanding a refund or replacement if the problem is just a faulty soundcard?

I had a problem with my Dell and they were excellent at dealing with it. :T

It seems to me that they might be a lot more eager to help you if your weren't being just a little bit unreasonable...

IvanOpinion

Gateway left the UK in a flurry of poor CS complaints and machine problems. It does however look like they are coming back over here again (I wonder will they bring the boxes that look like cows back with them).

Ivan

santana-mx3

IvanOpinion wrote:

Gateway left the UK in a flurry of poor CS complaints and machine problems. It does however look like they are coming back over here again (I wonder will they bring the boxes that look like cows back with them).

Ivan

Although there were complaints of poor CS and machine problems, I don't think the level was high considering the volume of units they turned out. While they were selling to the UK, the company where I worked bought loads of the machines for internal use and for re-sale to customers and were very pleased with the machines and the service. Technical support quality varied (but was much better than Dell) but amazingly was on a freephone number (as were sales and customer services). Maybe the telecom costs also contributed to their downfall. The official line on the closure of the Irish plant was that it was not posible to make enough profit when selling machines at their prices.

Once they decided to close down the European HQ in Ireland, support plummetted as it was subcontracted so that they could honour warranties without maintaining their offices/staff.

As for the cow boxes, I hope they do come back. In the company where I was working, there was a packaging stores area which was not partitioned off. The person who looked after it decided to block it off from view by making a wall of empty Gateway boxes. It looked very interesting and always caught the eyes of visitors!

Backbiter

Dell have yet to honour my claim for a £100 cashback dating from Aug 2003. They made the whole process of claiming unbelievably obscure, and when i finally heard from them (about 3 months after submitting my claim) because 'the maximum amount has already been sent to your address'.
They have sent NOTHING (apart from a very very slow Celeron laptop), and have ignored every letter I've sent them asking them to sort it out.
I'd never buy from them again.

pin

Backbiter wrote:

Dell have yet to honour my claim for a £100 cashback dating from Aug 2003. They made the whole process of claiming unbelievably obscure, and when i finally heard from them (about 3 months after submitting my claim) because 'the maximum amount has already been sent to your address'.
They have sent NOTHING (apart from a very very slow Celeron laptop), and have ignored every letter I've sent them asking them to sort it out.
I'd never buy from them again.

Threaten them with a Small Claims Court action. That should scare them enough to pay your money. I would also ask for lost interest.

Robbie_2

gizmoleeds wrote:

Out of interest, why are you demanding a refund or replacement if the problem is just a faulty soundcard?

I had a problem with my Dell and they were excellent at dealing with it. :T

It seems to me that they might be a lot more eager to help you if your weren't being just a little bit unreasonable...

You think I'm being unreasonable?

I won't bore you with the number of times I've tried to get through and been left hanging. When I did get through - Tuesday - the supervisor promised to get back to me as soon as he was off the 'phone. Must have been a long call, he 'phoned four hours later. I spent over an hour with him taking my new pc to bits and then re-installing windows - zilch. Engineer would call today - Thursday. He came at 10.45 am and eventually replaced the motherboard and sound card. Still faulty. He replaced the operating system, and at 1.30pm decided it must be a faulty chipset. He said he would try and return tomorrow with a new motherboard. I'm back on my old Gateway because the new Dell computer will not even work. Unreasonable? Me?

I think I've been very reasonable. I have had the computer for ten days and it still is not working.

If it's not working tomorrow I am rejecting it.

Incidentally, the supervisor told me I was not entitled to a refund or a new computer. We'll see about that.

Robbie_2

My pc is now working fine and I'm pleased with it - as long as it stays this way. However, this morning I've received another order confirmation from Dell, with a different order number, for another pc and costing an extra £200.

I can't contact them by 'phone and their e.mail system is not working. What a shambles. I don't want them to relieve me of a further £750 from my credit card.

Raggie

I am stuck in the Dell Hell also..

let me add my rant.. if you do not mind..

Now I am not a PC expert, but I am a cutstomer,, and I do know what I want to buy.

So I find a system on the Dell Website very close to what I want, telephone customer sales.. and ask them to customise the system for me.. which they do..

now I know how some people can be.. so I ask them to e-mail or fax.. their choice.. the quote over for me to check prior to order.. all going well so far...

get the quote.. all is ok.. so I telephone the person back who' s name is on the quote.. no reply from him ... so I e-mail the person who sent me the quote..

being keen to get the order placed.. telephoned sales only to try 3 seperate times.. getting told no body could help me.. even though I have a quote number!!!!! get cut off once .. hung up on once.. and passed to a voicemail once!!!!

the person who sent me the quote finaly calls me back.. asking me how I got her details.. (she e-mailed me???), eventualy got her to understand I only wish to place an order.. give her the order number.. after a stuggle where we finaly get to realise that this is a "new order", she takes my CC details.. and said she would send me the order confirmation.....

two mins later get email... yeah.. looking good yes........no.... it was a copy of the quote again....

so reply to her e-mail asking what is going on.. only to get an "out of office reply"... I am not going to keep on trying..