4 week run on childcare ?

carlos700

My childcare costs reduced because my daughter turned 3 so i got the free childcare well 12 hours free .I rang tax credits telling them and they said i would get what i had been getting for 4 weeks which is great (extra money for 4 weeks )

I have since been ringing tax credits as i would like to know what my payments will be going to after the 4 week run but they wont tell me .They say that all they have on there system is what i am getting now and my claim has been passed to another department i think they said account manager .Have they passed any one elses to another department ? Has anyone else who have reduced there childcare and presently on there 4 week run been told how much there payments will be going to ?

kurjam

i finished my 4 week run on of childcare today,it is because the system can only be updated 7 days in in advance.
i rang tax credits last monday and told them my 4 week run on was ending today so could they check and update the system with my new amount from today and they did, i then rang up on wednesday and they told me my new payments....
i suggest 1 week before your run on ends ring them up and ask them to alter your award to no childcare..
they never told me that it was passed to another department..
hope you sort this out

[Deleted User]

If you call up more than 7 days before the 4 week run on is due to end your details are forwarded to a processing team as the system can only end the costs 7 days in advance.

You wont be able to get the payment schedule until after the date the 4 week run on has stopped. The advisers are unable to tell you the payments - they are not just refusing as they fancy being a bit arsey!