Travelodge cancellation charges

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I booked a full price travelodge room, but was then unable to use it. I read the small print which said that as long as I cancelled before 12pm on the day, I would not have to pay a room charge. It did not say anything about the £15 cancellation charge you incur!!! I guess this is how thery subsidise all those cheap offers. Not happy with them :(

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  • scotgirl
    scotgirl Posts: 805 Forumite
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    Thats terrible - I have never heard of a cancellation charge on a hotel unless it has been through a booking service. Did you argue that they did not state it anywhere?

    I will watch for this in the future - thanks for the tip :think:
    The Best Things in Life Are Free
  • bbruce
    bbruce Posts: 369 Forumite
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    That's news to me too as I've done it in the past without charge.
    Once I booked on the internet one evening for a month ahead but when I clicked the back button it changed the month to the current month without my noticing. They took my money and my booking didn't appear because it was the same day and it seemed I had lost my money.
    However, upon emailing them and complaining politely, they sent me a voucher for a free night anytime in any Travelodge. This is worth more than what I paid when I get round to using it.
    Give it a go!!

    Learn from the mistakes of others - you won't live long enough to make them all yourself.
  • monkeyspanner
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    News to me. I have used Travelodge a lot and cancelled by deadline no problem. I know they changed the deadline time recently. If you have your original confirmation and it says no charge if cancelled before 12noon I would query it. It wasn't a reduced rate on special terms? I have noticed that Holiday Inn have started to publish loads of different rates with either penalties or full day rate cancellations recently so perhaps this is a trend in the budget end of the hotel market.
  • RevSteve
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    mrsw wrote:
    I booked a full price travelodge room, but was then unable to use it. I read the small print which said that as long as I cancelled before 12pm on the day, I would not have to pay a room charge. It did not say anything about the £15 cancellation charge you incur!!! I guess this is how thery subsidise all those cheap offers. Not happy with them :(



    I have copied below their tems and conditions from the website. Clause 3 is the one that refers to cancellations and makes no mention of a charge if cancelling before 12pm. Fight it.



    Booking Terms and Conditions

    Bookings can be made online at https://www.travelodge.co.uk or by phone on 0870 191 1600.

    All bookings must be guaranteed or paid for by a credit or debit card. Pre-pay bookings cannot be cancelled, transferred, refunded or changed. Guaranteed bookings must be paid for upon arrival at the lodge. Travelodge vouchers cannot be used as payment towards a pre-pay online booking. These can only be paid for at time of booking using one of the listed credit or debit cards.

    Unless specified otherwise, guaranteed bookings can be cancelled up to 12pm on the day of arrival using https://www.travelodge.co.uk/manage_your_bookings/ or by calling 0870 191 1600. Cancelling later than 12 noon will incur a charge for one night's stay per room booked.

    When booking a non-cancellable and a cancellable room rate at the same time, the credit card details entered onto the online booking form will be used to guarantee all the rooms and payment will be taken upon arrival at the lodge. All £26, £46, €36, €68 and other special rate bookings cannot be cancelled, transferred, refunded or amended.
    £26 rate may not be available at every lodge, every night, and not in the following London locations where a £46 rate applies: King's Cross, Covent Garden and Liverpool Street. £26/£46 rate are non-commissionable and cannot be used in conjunction with any other discount scheme. All bookings must be prepaid and are non-transferable, non-refundable and cannot be amended. £26/£46 rates cannot be booked by phone. All other rates are available online and on 0870 191 1600.
    If leaving early from a multi-night stay, please advise reception or a duty manager at the lodge. If the first night of a multi-night stay is missed, that night will be charged for and the rest of the reservation cancelled.
    Bookings of more than 9 rooms are considered a group booking and may not be booked online. These bookings must be arranged via our Group Bookings Department on 0870 191 1600.
    Bookings made on behalf of someone can be made using a credit card by calling 0870 191 1600. Faxed confirmation will be required if payment is to be made in advance.
    Family rooms are available which can sleep up to four people - 2 adults and 2 children under 16. Cots may be available, but availability is limited. Check with reception when booking is complete.
    Rooms with facilities for disabled guests are available to book online or by phone. Please specify room choice when booking.
    All public areas in Travelodge hotels are now non-smoking. Smoking bedrooms are available to book online or by phone. Please specify room choice when booking.
    Pets can accompany guests up to 2 pets per room. There is a charge of £10 per pet. Please advise the lodge after booking.
    Check in is from 3pm and departure is before 12 noon.
    VAT is included in the price of the room, but meals are not included. Travelodge reserves the right to periodically review its room prices. Any increased price will be advised at time of booking. For details of our room prices, please check via the online booking facility or call our Internet Helpdesk on 0870 191 1600.
    If you resell a room, you must inform the end customer(s) (i.e. the person(s) who will actually be staying in the room(s) booked) in writing prior to their check-in of the price at which you booked the room with Travelodge.
  • mrsw
    mrsw Posts: 1,425 Forumite
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    Thanks for all your replies. It seems I mistakenly booked through an agent, rather than directly. They are the ones charging a cancellation fee. I 'll know better next time.
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