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Laptop DVDRW Drive I/O Error - Argh!

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Mornin' all.

I'm trying to fix a friends laptop (unsuccessfully thus far), and wondered whether anyone could assist, or if they'd come across this issue before.

Laptop:
Packard Bell EasyNote B3605, AMD Sempron 3000+, 512MB ram, SlimType SOSw-852s DVDRW Drive, Win XP Home SP3.

Issue:
Whenever I try to open the drive up in My Computer, I get an error message which says:

"D:\ is not accessible. The request could not be performed because of an I/O device error."

In device manager there are no issues being displayed, and I've tried removing the drive in Device Manager, and then using 'Add Hardware', which leaves it in the same state.

I've followed the advice given within the Microsoft Help & Support Article ID: 169620, however as it's for Windows 2000, I can only go so far.

I've also updated the firmware on the drive (Liteon), although appears to have done nothing to help.

Any ideas, lovely people?
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