Laptop DVDRW Drive I/O Error - Argh!

GibsonSt19

Mornin' all.

I'm trying to fix a friends laptop (unsuccessfully thus far), and wondered whether anyone could assist, or if they'd come across this issue before.

Laptop:
Packard Bell EasyNote B3605, AMD Sempron 3000+, 512MB ram, SlimType SOSw-852s DVDRW Drive, Win XP Home SP3.

Issue:
Whenever I try to open the drive up in My Computer, I get an error message which says:

"D:\ is not accessible. The request could not be performed because of an I/O device error."

In device manager there are no issues being displayed, and I've tried removing the drive in Device Manager, and then using 'Add Hardware', which leaves it in the same state.

I've followed the advice given within the Microsoft Help & Support Article ID: 169620, however as it's for Windows 2000, I can only go so far.

I've also updated the firmware on the drive (Liteon), although appears to have done nothing to help.

Any ideas, lovely people?

totalsolutions

Can you withdraw the unit and refit, connections problem...

Did the drive work before SP3?

GibsonSt19

Hey, thanks for replying

I've not removed the drive, and although I'd be happy to do so if it were my laptop, I'd rather not with this one.

It wasn't working before SP3 (as I applied SP3 myself a couple of days ago), and had witnessed the issue prior to that.

GibsonSt19

Shameless bump

GibsonSt19

OK, this one a shameful bump

aliEnRIK

Well I never have.

But it points to a 'physical' connection error
Or its knackered ~ sorry

aliEnRIK

Scratch what I put there ~ I missread what you had put
D? Thats the the same drive as C but a diff partition?

shadowdragon

You could try this http://support.microsoft.com/kb/891894 dont know if thats for desktop systems only though.

GibsonSt19

Another shameless bump.

I've tried removing the drive physically now too, and re-inserting, but I'm still getting the same error.


@shadowdragon - I've tried all suggestions within that help article, without joy.

Any more thoughts?

aliEnRIK

Try swissknife ~
http://www.softpedia.com/get/System/Hard-Disk-Utils/SwissKnife.shtml
If it CAN see it, it may be possible to format it

GibsonSt19

aliEnRIK wrote: »

Try swissknife ~
http://www.softpedia.com/get/System/Hard-Disk-Utils/SwissKnife.shtml
If it CAN see it, it may be possible to format it

Thanks for that, but as per the title and my original post, this is a SlimType SOSw-852s DVDRW Drive, and can therefore not be formatted.