Damaged good on delivery what do i do? (by ikea)

nicola2312

I have just received a home delivery from Ikea and part of my item was damaged in half. We bought the item full price yesterday with no damage. When we went to pack it into our car we took it out the packaging and tried to fit it but we couldn't so we had to go for the 50 quid delivery option from ikea. None of our items were damaged before we gave them over to home delivery but when they were delivered this morning part of my wardrobe was in half. The delivery driver wrote down on the delivery sheet (that i pressume he will take back to ikea) that the item was damaged.When i called Ikea they were trying to come up with a reason why it couldn't have been them and asked if i had bought the item in the bargin corner, which i was able to prove i didnt as i still have the receipt and it was also be shown on my bankstatement that i paid full price. Not only that but when i got home delivery the guy noted on the sheet that i was getting 6 items delivered and noted that there was no packaging. He never however noted that there was any damage so surely he would have noted that down if there was. The guy on the phone was rude and i was polite and keeping my cool which is making me even more mad. They say i now have to wait till tomorrow to call customer services to report the damage, then they have to file a report (which i have to send a pic away to of the damage) which they have to then submit to the ikea store then they have to make a desicion. So it's gonna take at least a week and i have all this stuff lying around that i can do nothing with.
PLEASE CAN SOMEBODY GIVE ME ADVICE WHAT TO DO!!

adandem

I believe th onus is them to prove the goods weren't damged when they delivered them, not on you to prove they were.

Was the item packaged before you gave it ikea?

nicola2312

no it wasnt packed due to us trying to fit them ion the car but this was noted on the delivery form when the man checked the items in for delivery and he also said it would be fine to get them delivered like that.

adandem

So could you see the damage when it was delivered?

nicola2312

yes it was clearly visible and the driver wrote on the delivery sheet that it was broke and got me to sign the sheet to confirm it. They are trying to say it was us that broke it but it clearly wasn't as when the items got taken in, in the store for delivery the guy counted them and noted on the delivery slip that they were unpacked items, so surely he would have noted damage if there was any.

nicola2312

yes it was clearly visible and the driver wrote on the delivery sheet that it was broke and got me to sign the sheet to confirm it. They are trying to say it was us that broke it but it clearly wasn't as when the items got taken in, in the store for delivery the guy counted them and noted on the delivery slip that they were unpacked items, so surely he would have noted damage if there was any.

adandem

You should be okay then if the driver wrote on the sheet? Good luck tomorrow.

Nile

Hello nicola2312

I'll move your thread to 'The (Consumer) Vent' board.

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

Regards

Nile

hollydays

If you have a problem-ask them to ring the driver and let him explain.

GrannyKate

We had some problems with IKEA a few years ago and they were quite difficult to communicate with. (Drove over 100 miles to collect sofa covers from another branch which 'had it in stock' only to find when we got there that they had lost the item in the warehouse or store). They did however lend us a set in another colour which they did not ask for the return of when the correct ones were delivered. After some persistence on our part they also gave us £50 off our bill to cover the fuel costs.