npower sign online 13 gas and electricity

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We pay our gas & electricity dual fuel by monthly direct debit and are signed up to paperless billing with NPower. Having just received our notice of price increases I thought I would have a check up on U Switch to see if we could save money. It told me I could save £133 a year by going onto NPower Sign Online 13 Gas and Electricity and have paperless billing! Well I'm doing that already so rang NPower to ask if I could change to that tariff. Guess what? it's really for new customers but they were happy to transfer us to it - just asked me to read both meters while we were on the phone. Simple as that, nothing else changes, but the new tariff will save us 10% on each. So much for customer loyalty. My motto - If you don't ask, you don't get.
Hope this helps others cut costs. :beer:

Comments

  • Stubbsy055
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    I've just done exactly the same. Exisiting customer and the guy has put me on online 13.

    Can't find many details about online 13 on the website though?
  • Cardew
    Cardew Posts: 29,038 Forumite
    Name Dropper First Anniversary First Post Rampant Recycler
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    That is exactly the same tactic that BG have been using i.e. not telling their customers on earlier Click(internet) tariffs that the latest Click 6 tariff is cheaper.

    Although BG don't state it is for new customers only.

    IMO it should be mandatory for Utility companies to inform customers that there is a cheaper tariff available.

    Unfortunately they cannot automatically transfer them to a cheaper tariff in case they want to leave the company under the '65 day rule'
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