Email from Worldpay confirming a transaction not made by me!

shellyd_3

Hi, just looking for some advice on what to do, I am worried that someone may have my credit card details.
The payment for £10.00 is to The General Register Office, part of the Identity and Passport Service, I have not made this transaction.
It does not give details of the credit card company. I have contacted my two credit cards and the transaction is not showing. My husband will have to contact his to see if it on his cards.
I did contact the GRO but received a standard email saying they where busy and should get my order in 14 days!

Should I be doing anything else

I would be grateful for any advice.

Thank-you

ShellyD

KTF

It may be a phishing email after your details. Does it have any links to click on it?

johnmoney05

It sounds like an application for a copy of marriage certificate. Just might be someone input the email wrongly. Just my thought....(if they don't show on your credit card account of course)

shellyd_3

HI, these are the links on the email



Enquiries

This confirmation only indicates that your transaction has been processed successfully. It does not indicate that your order has been accepted. It is the responsibility of GRO Internet Payments to confirm that your order has been accepted, and to deliver any goods or services you have ordered. If you have any questions about your order, please email GRO Internet Payments at: [EMAIL="col.admin@ons.gsi.gov.uk"]col.admin@ons.gsi.gov.uk[/EMAIL], (please insert GQ in the subject line of your email to ensure a personal response), with the transaction details listed above.


Thank you for shopping with GRO Internet Payments.

When you submit your transaction for processing by WorldPay you confirm your acceptance of WorldPay’s shopper privacy policy, a copy of which can be viewed at: http://support.worldpay.com/shopper/privacy/

To find out more about how your transaction was processed, visit WorldPay’s Frequently Asked Questions at:
http://support.worldpay.com/shopper/faqs/
For further information about MasterCard SecureCode authentication and details on how you can enrol, please click the logo.


I am hoping it is a mistake, I will have to keep an eye on my statements.

Thanks again

Shellyd

KTF

Hmm... assuming the links on the original email match the ones above it does look genuine.

Seems someone has ordered a birth, marriage or death certificate and used your card details.

Paul_Herring

KTF wrote: »

Seems someone has ordered a birth, marriage or death certificate and used your card details.

Or simply their email address?

shellyd_3

Thanks for the replies, I will wait and see if anything shows on my credit card statements, I am hoping it they have put in the wrong email address.

Thanks again

Shellyd

ivalue4moneyman

A correct email from Worldpay on behalf of the GRO should also show (above the details you posted)

Transaction Confirmation

Please retain from your records
Thank you

Your transaction has been processed.......(I won't give all details....)

Transaction details;

Then will show value, and Worldpays transaction id so you can contact them with this ref no. (also other details)

Hope this helps

louiser123

i had one of these quite a while ago, i at the time didt have a credit card so i just ignored it, i think it may be a scam, but you can never be too sure.

ldn-100

This is most likely someone has mistyped their email address. If someone was using your card details illicitly, the last thing they would do is give your email address for the receipts to go to.