Going back to BT

Miss_Pixie

I used to be on whole of bill monthly direct debit, but was tempted away by a competitor.

After awful service from the competitor I decided I was better off with BT, so I agreed to return back to them. When ordering, I asked for the calling features 1571 and Caller Display to be continued on the line, and that I wished to go on whole of bill monthly direct debit again.

The line was transferred on Wednesday but the calling features were not. I called yesterday and had those added on.

I've had my first bill produced today and I'm astonished that I have to pay the full line rental and calling plan for a quarter and I do not get a direct debit discount. I have phoned for advice and been told that the direct debit has not been set up even though I gave my bank details when I ordered it.

I have been advised I have to pay the full bill before I can go onto monthly payments and they cannot refund the non direct debit fee as there was no direct debit set up on the account.

I would be grateful if anyone can advise on how to proceed next as I only budgeted for paying one month in advance and not a quarter in advance so I cannot afford the large bill.

Miss_Pixie

and to make matters worse, they rang me up at 9.10pm this evening.

I was having a nice relaxing soak in the bath when the phone rang, but I got out to answer as a relative is sick and I thought it might be her. It was BT checking I was happy with the service so far. It was a lady with a foreign accent so we had communication issues. When I said I was unhappy with the bill, she said she doesn't work in billing so there is nothing she can do about that