Ryaniar - What is going on with bookings

stuffedhippo

On Wednesday I booked a flight the italy (v cheap). My printed confirmation put the status as 'confirmed'. But here is my problem:

I have not received a conformation email and no payment has been taken from my account. I have sent an email explaining the above to the following email addresses:

penstonm@ryanair.com = Reservations Manager (Michelle Penston)
walshg@ryanair.com = Reservations Team Leader (Gemma Walsh)
greenc@ryanair.com = Head of Customer Service (Caroline Greene)
itinerary@ryanair.com

Should I be concerned that the flight is not booked (remembers status is set to confirmed)?

Any advice would be appreciated.

Many thanks,
stuffedhippo

Diamond_Olly

Did the "confirmation" include a booking locator/reference number? If it did, then you are probably booked. If it didn't - you probably aren't.

stuffedhippo

Yep - got the print out in front of me and there is a conformation number.

I can even log on to the website to check the booking using the confirmation number and my email address - but can not log on using confirmation number and credit card details.

Thanks

Edinburghlass_2

http://www.ryanair.com/site/EN/notices.php?notice=gops&code=080925-UK_email-en-GB

ynot2005

if you have the confirmation number then im sure its fine, some payments do take longer to be taken for some reason, some confirmation emails take longer.

a confirmation number is all you need, its only friday and you booked wednesday, nothing to worry about im sure.

hollydays

I haven't received a confirmation email either.

zenmaster

It's a @?%& up!


Posted on another thread.

aramo

Go to the Ryanair home page and click Manage My Booking

https://www.bookryanair.com/SkySales/FRManageBooking.aspx?culture=EN-GB&pos=MYFLIGHT

enter the details for the flight and you will be able to check / change details

Francophile

This is on the Ryanair site
Email Travel Itineraries Delayed - 24-26 September 2008

Due to a system problem, there are currently delays in delivery of email travel itineraries. We are in the process of resending new email travel itineraries to all passengers who booked flights on our website between the 24th and 26th September 2008. Please do not make a duplicate reservation, as your email travel itinerary will be delivered shortly. If you wish to view your flight booking online and print an online copy of your travel itinerary, please click on the link below.
We sincerely apologise for any inconvenience caused by this issue and would ask that customers refrain from contacting our call centres regarding this issue.

Customers can review their booking and print off an online travel itinerary by clicking on the link below
https://www.bookryanair.com/SkySales/FRManageBooking.aspx?culture=EN-IE&pos=SBFORM

T-Boy_2

Hi all
I have also been caught up in this problem except that I've now double booked my seats.

On Wed 25th Sept I tried to buy 2 tickets to Italy and as I hit the confirm payment button the ryanair page crashed and I did not get to the confirmed page so had no confirmation number or anything. I thought I'd wait a day to see if I got a confirmation email just in case it had gone through but as I didn't my girlfriend went ahead and purchased another 2 tickets Thurs night - this time she got a confirmation number (but still no email).

Anyway a confrimation email for my first attempt arrived yesterday (Sat) along with the one my girlfirend had ordered!! Checked my credit card and sure enough have been charged. I now have 4 seats when only needed 2 and will attempt to try and get a refund on Monday.

If anyone has any tips or experiences then any help would be appreciated. Most annoyed at the moment. :mad:

stuffedhippo

Edinburghlass wrote: »

http://www.ryanair.com/site/EN/notices.php?notice=gops&code=080925-UK_email-en-GB

Thanks, did not know about this. But good news for me and everyone else (I hope) is that I now have confirmation so hopefully should everyone else waiting.

Happy holidays.

stuffedhippo