problem sending emails ~ on virgin media using microsoft outlook ~ help me please

aMeLia'S~MuMMY

I have been happily plodding along using my ntlworld email account via Microsoft outlook with no problems , however I tried to send an email last night and it was just stuck in my out box with the following error

'task [EMAIL="amelias.mummy@ntlworld.com"]amelias.mummy@ntlworld.com[/EMAIL] - sending reported error (0x800CCCF) the connection to the server was interrupted.If the problem persists contact your server administrator or internet service provider. The server responded:421aamtaout-win.ispmail.ntl.com connection refused [86.27.208.224]' ( obviously used fake address)

I can receive emails via Outlook no problems and can send emails if I log into my virgin account but cannot send them via outlook.

I have rung virgin and the pop and smtp servers were checked and these are correct, however as I use Microsoft outlook they could not get any more help from them as they do not have the 'technical support for this application'. it was suggested to me to get outlook express put on my computer as they had the technical support for this.( didn't know whether to laugh or cry at this suggestion)

ISP Virgin and email via virgin, I also have AVG and commodo firewall, and been using all thes together no probs until last night


I really don't know what to do to resolve the situation of sending via outlook, ( i have searced the forum for same scnario but couldn't find any resolution)

I am not very technical BTW but don't believe I have tampered with any settings or aything

Hotspur

I've had a similar problem in the past when using my yahoo account with outlook 2003 via virginmedia. All was fine and then all of a sudden I had send/receive problems. My solution was to go into outlook/tools/e mail accounts/view or change.../highlight the account followed by change and then enter the settings again. The more settings button/advanced tab is where you enter the POP3 and SMTP port settings

From memory the correct settings are available on the virginmedia website in the help section. I have moved to O2 now so can't point you to the help document as I haven't access to the virginmedia account help anymore.

Hope that helps

aMeLia'S~MuMMY

Hotspur wrote: »

I've had a similar problem in the past when using my yahoo account with outlook 2003 via virginmedia. All was fine and then all of a sudden I had send/receive problems. My solution was to go into outlook/tools/e mail accounts/view or change.../highlight the account followed by change and then enter the settings again. The more settings button/advanced tab is where you enter the POP3 and SMTP port settings

From memory the correct settings are available on the virginmedia website in the help section. I have moved to O2 now so can't point you to the help document as I haven't access to the virginmedia account help anymore.

Hope that helps

Thanks ...have tried this out now but it didn't work still getting the same error:(

the help on the website is poor only gives 4 scenarios..I didn't fit any of them

Mr_Yoda

Are you using the correct setting? Make sure they look something like this:

Incoming Server: pop.ntlworld.com
Outgoing Server: smtp.ntlworld.com
Your Name: Joe Bloggs
Email Address: joe.bloggs3@ntlworld.com
User Name: joe.bloggs3
Password: whatever you use to access your email address

aMeLia'S~MuMMY

Mr_Yoda wrote: »

Are you using the correct setting? Make sure they look something like this:

Incoming Server: pop.ntlworld.com
Outgoing Server: smtp.ntlworld.com
Your Name: Joe Bloggs
Email Address: [EMAIL="joe.bloggs3@ntlworld.com"]joe.bloggs3@ntlworld.com[/EMAIL]
User Name: joe.bloggs3
Password: whatever you use to access your email address

Thanks.....Yep , checked all this on the phone with the virgin helpline all info is correct. I have re-entered it as advised below so took a scren print of what was confirmed as correct and then re-entered it. I have been using virgin and outlook for a good while, there have been no changes to my computer yet it has just started to happen

aMeLia'S~MuMMY

Now no error appears anymore when trying to send the email it just sits in the outbox and every now and then it tries to send it, the email is not too large as it is blank

Can anyone offer any help?

wimblewomble_2

I have been experiencing similar problems with my blueyonder emails.
last Tues, Sep-23, it stopped sending emails, with an error message. but, I havent received any emails from that account either.
they say they are looking inot it, but after 8 days, I am still without email facilities.
Is this the same problem, or different?
(apologies for hijacking your thread if different)

echo

i had the same problem ( from about 5 years ago) even tho all the setting were right and gave up using it in the end.i just use hotmail now and have my ntl mail redirected ( it's only ever redirected some of it mind you!).now and then i check my ntl emails via webmail.a few weeks ago i did use outlook and was still getting the same message

murph71

Check the Virgin service status page at http://status-cable.virginmedia.com/vmstatus/summary.do

Email has a red indicator on the main page which indicates problems. You can choose your area from a drop down list and it should give you a bit more info. I googled your error code and one of the symptoms can be server problems. I know you've rung them - I don't know if they looked at the possibility of their mail servers having issues...