We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
EON lying to me?
Ivrytwr3
Posts: 6,304 Forumite
In jun 08, i signed up to the EON Energy online extra saver 7 plan, ready to start 3 Jul 08. Although you had to sign up online i had trouble doing so and signed up over the telephone.
Now, due to this site and knowing of the oncoming price hikes, i specifically asked for a fixed rate tarriff and was given the one mentioned above which i was told was fixed until Oct 09.
I today have received a letter from EON stating that i will be having a price increase effective from 22 Aug 08.
Gas:
WAS 4.35 NOW 6.21
WAS 2.77 NOW 3.38
Elec:
WAS 18.33 NOW 23.83
WAS 10.05 NOW 10.15.
I have contacted EON who state that the fixed price was for my discount only not the unit price. Yet i specifically asked for a unit fixed price.
I have no correspondence from EON regarding my tarriffs, as it was all done over the telephone, but i know what i wanted and i know what i signed up to. The customer services person states they cannot help but states a manager will call me back within 24 hours.
Any thoughts or advice?
Now, due to this site and knowing of the oncoming price hikes, i specifically asked for a fixed rate tarriff and was given the one mentioned above which i was told was fixed until Oct 09.
I today have received a letter from EON stating that i will be having a price increase effective from 22 Aug 08.
Gas:
WAS 4.35 NOW 6.21
WAS 2.77 NOW 3.38
Elec:
WAS 18.33 NOW 23.83
WAS 10.05 NOW 10.15.
I have contacted EON who state that the fixed price was for my discount only not the unit price. Yet i specifically asked for a unit fixed price.
I have no correspondence from EON regarding my tarriffs, as it was all done over the telephone, but i know what i wanted and i know what i signed up to. The customer services person states they cannot help but states a manager will call me back within 24 hours.
Any thoughts or advice?
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.7K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603.2K Mortgages, Homes & Bills
- 178.2K Life & Family
- 260.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards