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Eon Postdated Price Increase

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I would like to find out what my rights are regarding post dated price increases, I recieved a letter today (25th Sept) from Eon informing me of their price increases efective from 22ndAugust.
I rang CS, They told me there had been a delay in informing me because they had "millions of customers and it took time time contact everyone". They also said they couldn't do anything to help and gave me a snailmail address to complain to.
Does anyone else have any experience of this?confused-smiley-013.gif

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  • wlambchop wrote: »
    I would like to find out what my rights are regarding post dated price increases, I recieved a letter today (25th Sept) from Eon informing me of their price increases efective from 22ndAugust.
    I rang CS, They told me there had been a delay in informing me because they had "millions of customers and it took time time contact everyone". They also said they couldn't do anything to help and gave me a snailmail address to complain to.
    Does anyone else have any experience of this?confused-smiley-013.gif
    I am afraid they are within their rights to wait this long. They are officially allowed to wait 65 days, and I think these are working days, so that is about 3 months before informing you of a backdated price increase.
    However ,if you tell them within 10 days of receiving this notice that you intend to move and they receive the details from your new supplier within I think 28 days then they will not apply the price increase to you.
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Read this thread here
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • Is it just me or does it make anyone else laugh when companies blame their inability to get info to their customers within a reasonable time on them 'having millions of them'. So what??? Are they complaining that if far less people bought their products/services they would be more efficient?
    Call me Carmine....

    HAVE YOU SEEN QUENTIN'S CASHBACK CARD??
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