Message received Icon???

Jimble

This has recently appeared at the bottom of my screen.

I click on it and nothing happens.
Is it a virus?

GunJack

which - the one that looks like an envelope ??

penrhyn

Why have you got both Norton and AVG on your machine?
Norton appears to be switched off, is that correct?

Jimble

Hello,
Thanks for responding.
Yes the envelope icon which when i hover the pointer over it shows "1 messages"
Norton is expired and I regularly use AVG.
Do i need to get rid of Norton?

bob_a_builder

Do i need to get rid of Norton?

if its expired then its just eating resources to no purpose and should be un-installed

re the icon
Have you signed up for some of the web based email systems -some of them offer the ability to download a tool to monitor the online 'in' box
could be one of those

Jimble

Have you signed up for some of the web based email systems -some of them offer the ability to download a tool to monitor the online 'in' box
could be one of those

No, not that I am aware of.

Marty_J

I would download both Ad-Aware and SpyBot.

Install, update, scan, remove whatever they find.

primeramikey

do you haveoutlook 2003 installed as part of the office suite.. as this has an icon like your when you have mail unread.......

penrhyn

To remove Norton completely you need to run the removal tool

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2004110113064039?Open&src=bar_sch_nam&docid=2004010508323006&nsf=nav.nsf&view=5faa3ca6df6f549888256edd0061c0a4&dtype=&prod=&ver=&osv=&osv_lvl=

barongreenback

It looks like you have downloaded a web based email that is installed in your system. Possibly adware like Incredimail. These can be hidden amongst downloads for winks, emoticons etc. Any chance you or anyone else in the house could have done this? As others have said run Ad Aware

https://www.lavasoft.com

And

Malwarebytes malware removal tool

ww.malwarebytes.org/

Uninstall Norton and makes sure you have a decent free virus checker. AVG is good. Run that as well.

My hunch is it is adware and needs getting rid off.