M & S Credit Card

CARLA

I recently purchased items from M & S but paid by debit card. I only used my M & S card to get the points. When I had to return some items they refused to put the cash back into my bank account. They said it had to go to my M & S account although I did not pay with that. Can this be legal? This means they are holding onto my cash. As they state a full refund will be given on production of a receipt. Not so!!!! They took the money out of my bank account so therefore should put it back!!!!

normanmark

If you don't have a receipt (which is what you've stated towards the end) all they can offer is credit in store for that amount. If you want a full cash refund then you need to produce the receipt as they request. If you don't have it then the most you'll get is credit.

xmaslolly76

I believe she did have a receipt she was saying that Not so! to the fact that they are not standing by there own terms and conditions. I appologise if i am wrong but that is how it reads to me :-)

JulieM

CARLA wrote: »

I recently purchased items from M & S but paid by debit card. I only used my M & S card to get the points. When I had to return some items they refused to put the cash back into my bank account. They said it had to go to my M & S account although I did not pay with that. Can this be legal? This means they are holding onto my cash. As they state a full refund will be given on production of a receipt. Not so!!!! They took the money out of my bank account so therefore should put it back!!!!

How did you manage to get points when you paid with a debit card? I thought you could only get points if you paid with a M & S credit card.

normanmark

xmaslolly76 wrote: »

I believe she did have a receipt she was saying that Not so! to the fact that they are not standing by there own terms and conditions. I appologise if i am wrong but that is how it reads to me :-)

Ah ok, still doesn't seem right with the previous post about paying by debit card but still getting the points. Sounds like she paid with the credit card.