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Dell help needed
Chuzzle
Posts: 625 Forumite
in Techie Stuff
Hi
Sorry if this is in the wrong place - wasn't sure where to post it tbh.
My husband ordered a laptop from Dell on 19/08 through his place of work and paid for on his CC. They took the payment 2 weeks ago and emailed to advise delivery would be by 12th Sept, then he got another email a few days later to advise delivery would be by 22nd Sept. He had a phonecall from them yesterday to tell him that they can't supply the laptop we ordered as they can't get hold of a part for it. They have offered us a better spec one but for an extra £70. I've looked through their T&C but can't find anything to help me. Am I right in thinking they shouldn't be charging us the extra £70 as its not our fault they can't supply the model we ordered?
Sorry if this is in the wrong place - wasn't sure where to post it tbh.
My husband ordered a laptop from Dell on 19/08 through his place of work and paid for on his CC. They took the payment 2 weeks ago and emailed to advise delivery would be by 12th Sept, then he got another email a few days later to advise delivery would be by 22nd Sept. He had a phonecall from them yesterday to tell him that they can't supply the laptop we ordered as they can't get hold of a part for it. They have offered us a better spec one but for an extra £70. I've looked through their T&C but can't find anything to help me. Am I right in thinking they shouldn't be charging us the extra £70 as its not our fault they can't supply the model we ordered?
Banana Lovers
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Comments
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You need to negotiate on the phone with them - e-mail will never work. If they can't supply then they must refund the money - suggest this and I bet they'll sort you out a new model for nothing extra.0
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They are rock bottom prices now. Refund is in order. If it's a better spec then pay for it. No company can give away £70 (+20%) value for your buisiness. Would you?0
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