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BT direct debit consumer rights - Please help!
spangledkandi
Posts: 3 Newbie
in Phones & TV
Hi! I am at my wits end.
In brief - a BT sales advisor wrongly informed me about their international calling options. This resulted in a bill over £500 (May). After numerous telephone conversations it was agreed that I had been given the incorrect information and that I wouldn't be billed for these international calls. However without receiving a written or online bill over £300 was deducted via direct debit from my bank account. I had only agreed to the monthly £19 amount. Surely this is against my consumer rights and the direct debit agreement. Since then I have been calling BT weekly to try and get an updated bill. I was told that a new bill would be generated on the 5th Aug. We are now on the 22 Sept and still nothing. Every time I call I am given an apology, a new reference number and told that it will be done with in 7 days! Still nothing. I actually don't know what to do and feel so helpless as am unable to see what this £300 was for.
Any advice would be greatly appreciated!
In brief - a BT sales advisor wrongly informed me about their international calling options. This resulted in a bill over £500 (May). After numerous telephone conversations it was agreed that I had been given the incorrect information and that I wouldn't be billed for these international calls. However without receiving a written or online bill over £300 was deducted via direct debit from my bank account. I had only agreed to the monthly £19 amount. Surely this is against my consumer rights and the direct debit agreement. Since then I have been calling BT weekly to try and get an updated bill. I was told that a new bill would be generated on the 5th Aug. We are now on the 22 Sept and still nothing. Every time I call I am given an apology, a new reference number and told that it will be done with in 7 days! Still nothing. I actually don't know what to do and feel so helpless as am unable to see what this £300 was for.
Any advice would be greatly appreciated!
0
Comments
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My advice is to communicate with BT CS by email (less stressful and you will have a written record) and contact you bank to exercise your rights under the direct debit guarantee.0
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