Please help my computer is dead :(

angelcake

I have a packard bell on windows xp, its about 5 years old and has always worked til about 8 months ago roughly! My other half used to switch it off at the plug a lot despite me saying not to! now it won't turn on

When I switch on it says windows was not shut down properly and all that! then asks you to chose an option to start up, I have tried everything and it just freezes, Also when you try safe mode it was all the writing come up and it stops on something like ...CPQ on the end (will have to check to make sure!

Anyway I can't locate the xp disks so have borrowed a friends' I have her XP Disc, but it in and it goes as far as ...R for Repair... I Push R and it says choose one you want to fix - in this case it says 1. C:/ windows .. or something like that ... I push 1 and enter and it doesn't do anything!

I have knoppix on cd - although don't have a clue what it is or how to use it - I have loaded it onto computer and am stuck!! please can you help!

Its really important I get on this computer for my baby photos

Please can you help

angelcake

ok just tried to boot up again from normal safe mode with command prompt and it freezes at

multi(0)Disk(0)rdisk(0)Partition(2)\Windows\System32\DRIVERS\agpCPQ.sys

vyseyboy

OK. Sounds like a corrupted system file. It's fixable.

You need to boot the computer with the XP disk in the drive, and press R to get the recovery console as before. Then possibly, if it asks, press 1 to select the proper installation.

You should then get a prompt.

Type "chkdsk /r" and press enter. (Don't type the quotes though!)

This scans all the system files and if any are corrupt, it repairs them. It takes AGES, if I remember rightly.

Once it's totally done, restart the PC (remember to take the CD out.) All should be well, and the PC should be exactly as before.

angelcake

espresso wrote: »

So why didn't you back up your baby photos back in May when you last had this problem? here

:rolleyes:

Its the same ongoing problem! I couldn't get hold of an xp disk until now - I had 2 ask on a forum I regularly go on and had to wait ages for people that said they sent me one to send me one - they didn't and had to ask again and again cos no one had one or would send me one or a copy!!! :rolleyes:

Thanks for your help

angelcake

vyseyboy .. thank you for your help I have done what you said and it is on

Type Exit to quit the Recovery Console and restart the computer
1: C:\Windows

angelcake

Yes thanks again for a useful reply! :rolleyes:

vyseyboy

Did you press 1 when it asks? That would select C:/windows, which is what you want to do.

Did you type:

chkdsk /r

?


Let us know how it goes.

angelcake

I have pushed 1 and it won't let me do anything else? - its just frozen on that screen?

PaulusDev

I would recommend booting to a CD/DVD or USB stick. You could put a linux live installation on there (check if it can mount NTFS filesystem so that you can access your files).
Or you could put a BartPE installation on there (this is what I would do). It can be a bit complicated to set this up. You might be able to get a pre-made BartPE installation from a friend to make it easier.
Once you have done this you would be able to access all your files and save them to a USB or CD/DVD.
From there, I would try a full format and reinstall Windows.

Alternatively, use GParted boot disk to resize your windows partition and make another partition. Install another copy of Windows on the new parition and use it to access your files. This can be risky if the resizing goes wrong. GParted may be able to backup your files first though.

Good luck.

old_codger1

Haven't used windoze for years because I use liunux. It's reading threads like this that remind me why

Anyway, have a look at the following which is gives guidance to someone with a similar problem, the agp440.sys file is corrupted, (yours is the agpcpq.sys so change that bit).

http://support.microsoft.com/default.aspx?scid=kb;en-us;324764

If that doesn't help also check out

http://support.microsoft.com/kb/307654/

Let us know how you get on

Andy

davetrousers

Knoppix is a linux based operating system on a CD. Before trying to resolve your problem I would use knoppix so that you can back up any important files (mp3, pictures etc.) onto a USB drive or CD . That way if it all goes t1ts up you have still got your important files