Cancelling PPI CAN BE DONE!!!!!

robert_harper_2000

HSBC ripped me off with loan PPI ... I tried cancelling this mis-sold crap by writing infact 11 letters! got no where so I have started a online court claim with moneygov.org.uk I will not put up with being ripped off by this heartless banks!

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You shouldn't go to court without first giving them a chance to fix the situation. So You should write a letter - I'll see if I have a copy of the sample letter.

Blue_Lou

Now I've had a reply, it says someone will look into this thoroughly for me, theres no set response time now - should I leave it and hope they contact me back within a fortnight?

kotum45

Hi,
Just referred to this site from consumergroup.com and this thread is a fantastic read.
I was wondering if anyone knows if I can ask for a refund on a loan that was consolidated.
I took out a loan from Lloyds when I was 7 months pregnant. Without my knowledge PPI was added on to the loan. I found out a year later (when I couldn't afford the repayments) that I had been paying for the PPI cover. I also found out that PPI was no use to me because I was pregnant when I took out the loan and my maternaty leave started a month later.
As soon as I was made aware of the PPI payments I had been paying, I asked for it to be cancelled but they refused. After calling them at least 20 times, they offered a consolidation loan (credit card and overdraft and the inital loan) so my monthyl payments would be reduced as PPI wouldn't be included in the new loan.
The thing is if they didn't refuse to cancel the PPI I would have been able to manage. Now I have a bigger loan and longer to pay.
Does anyone know if I can do anyhting at all?

twinkle75

should I bother contacting the ombudsman regarding halifaxs denial to refund my PPI or should I start teh online claim straight away?

Anyone any experience with the Ombudsman

robert_harper_2000

Well I started online claim it costs to start one whereas the other option is free. However with courts the time frame is a lot quicker and the banks are afraid of the big bad courts! Go with monyclaim.org.uk

I did, no probs so far just awaiting reply

Ciara111

robert_harper_2000 wrote:

HSBC ripped me off with loan PPI ... I tried cancelling this mis-sold crap by writing infact 11 letters! got no where so I have started a online court claim with moneygov.org.uk I will not put up with being ripped off by this heartless banks!

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You shouldn't go to court without first giving them a chance to fix the situation. So You should write a letter - I'll see if I have a copy of the sample letter.

Thanks for the letter. Well its been over a week waiting for some sort of response from HSBC. I spoke to someone in complaints today who gave me the address to write to. He said that the phone conversations arent kept over 6 months and there was no way to verify etc..so basically they cant do anything about it and its in my T&C's which i signed that PPI is optional. BS I say.I told him that the branch said that they would be able to confirm phone conversations.I also mentioned the fact that the branch tried to dissuade me from complaining. I then kindly asked for the address to escalate my complaint.The customer complaint person did mention that he could try to open a new loan without the PPI. But im not having it... Im a fed up with being ripped off. I only borrowed 15k and ended up with a loan total of close to 22K on 8.9% with PPI. Im not giving up on this. Im posting the address here for anyone who needs to deal with HSBC... as lodging a complaint via phone/branch is just another delay tactic.

The Manager
Service Quality Team
HSBC Bank plc
Arlington Business Centre
Millshaw Park Lane
Leeds. LS11 0PP

Will keep you posted MSs
If anyone had any dealing with HSBC, please PM me and let me know how you got on.

tomandjerry

Avogirly wrote:

I would just like to thank everyone for their advice regarding my payment protection.

I have a loan with Lloyds TSB, and just like everyone else, when I tried to cancel the PPI I was told I couldn't because of the loan being over 30 days old.

However, I came on this forum and read up about cancelling the PPI, PM'd a few people and got a great template letter (PM me if you would like a copy). I wrote to them last week, and low and behold when I checked my loan balance today I've been credited back the WHOLE insurance amount.

Martin :money: , MSE and all you wonderful people have saved me £5000.

I cannot thank you enough.

:T :T :T :T :T :T


I am a very happy person today!

Just off to change my signature!

Hi Avogirly,

Could you send me the letter mentioned above (as PM), please, I'm in exactly same situation with the same bank?
Many thanks in advance.

taj

Ciara111

I got a response today from HSBC saying that since they are unable to verify the phone call they cannot give me a refund. They have offered to arrange a new loan without PPI and as a "gesture of goodwill" ensure that there are no early closure charges incurred. Are they flipping mad???!!! Also in the letter they said that I had "access to the benefit of PPI" so they are unable to offer a refund. I did ask for them to send me their complaints policy which they did not do but at the end of the letter they asked that I let them know if I was not satisfied and that cases are ultimately resolved by the financial obudsman. Is this clever letter writing on their part or what? Another delay tactic... why didnt they just send their policy as I kindly asked. Anyway will speak to this person and ask what the procedure is as I am still unsatisfied. What should I do next? Go to the FO or start a claim? Maybe I should mention that to them when I call?

JULIE

hi ciara111, please update us on how you get on,i'm in the same situation with PPI with hsbc :mad: and would like to know your outcome

Richie23_2

Hi
If someone has the letter for a template to cancel PPI please can you PM me.

Has anyone ever had problems cancelling with Barclays. Its for my friend who has had the loan for a 2years already, the loan is over 7 Years for 10k and he still owes £11,500..he already made 24 payments..shocking.

Can anyone help?

Cheers