Thames Water

wigginsmum

Out of the blue we got a letter in August saying someone had been round to us, found a water leak and left us an info pack. No they hadn't; this was the first we'd heard. I phoned Thames Water and they had no record in their system (as I knew they wouldn't) so the CS woman advised me to ignore it.

Then we got another letter saying they'd use their statutory powers to enforce the repair if we didn't comply, so I reluctantly took a day off work in mid-October. The guys dug up the pavement, sent down a mole, found and repaired a leak - all for free. Fine, I thought.

I've just taken a call from a company called Enterprise who've been instructed by Thames Water to come and repair our leak ...

::: bangs head on desk :::

Sometimes it's like living in a Kafka novel ...

Jules