BT home hub connection probs

RedBern

Hi, my daughter's pc which has been part of a network has stopped 'finding' the internet. Although it is showing as connected Firefox won't load. any very basic help advice appreciated.

Browntoa

Through the All Programs menu:

1.Click Start.
2.Point to All Programs.
3.Point to Accessories.
4.Point to System Tools.
5.Click System Restore.
6.Follow the instructions on the wizard.


go back to a date when it worked , no files get lost by doing this

RedBern

Nope - no good.....

Browntoa

is there firewall software on the PC , it could have been accidently blocked

something like Nortons or McAfee

is it only Firefox that is not working ?? does Internet Explorer work ??

RedBern

it's got AVG on it - not sure if it has been blocked ... how do I check?

Browntoa

AVG is Antivirus , does Internet Explorer work ??

RedBern

we've not got IE on - never loaded it for some reason... will have a go though

Browntoa

I don't quite understand ??

it's part of Windows ??

try this

http://www.google.com/chrome

and see if it works

may need to put file on a USB drive or CD

RedBern

it is Windows '98, not XP or Vista.

At the moment it is showing as connected at 48.0Mpbs
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