Nationwide Cashbuilder counter service withdrawals

Lisey_Loo

Thought I would mention something I found out today. (If there`s already a thread, please move/merge, I did look)

Nationwide has decided that from November, you cannot make a withdrawal for less than £30 from a Cashbuilder card account using the counter.

I know this is a savings account, but sometimes people need to take money out of a savings account. (eg, emergency bus fare when other payments haven`t gone into current account)

I rang my local branch and was told that if the amount was something like £5 you would have to change to a passboook account, so the amount could be withdrawn. Her reason was that this would stop queues forming at the counter.

What about queues at the machines? What about when the machines don`t work? What about having the choice of where and when and how much you want to remove from your account?
No consideration for customer service. It also stops easy access to money, the whole point of a card.

She also said that this would apply to Flexaccount cash card holders too, of which there are many.

I give up with Nationwide... :rolleyes:

puzzled21

I received the same leaflet. It says that this is in response to customer feedback but we haven't been asked about it, neither have our sons. Has anyone out there??

The leaflet also says that from 27th November you will no longer be able to pay bills (except payments to Nationwide) at their branch counters unless you have set up an electronic bill payment.

I queried this when I went into my local branch and was told that they have been told to say it is customer feedback although the person I spoke to did not know whether there was a consultation prcess. Apparently it takes too long when we want to take out cash (under £30!!) or pay our bills.

What happens if you are on a limited income and you need to take out £9 - that cannot be done via the cash machine!!

Is any other bank/building society doing this or is Nationwide testing the waters?

PBA

There are some Abbey accounts where you can't take out less than 300 over the counter - 300 being the max amount you can get from a cash machine.

Seems sensible enough really. I've never seen a customer feedback report that doesn't ask for shorter queues in branches, so moving routine transactions to machines is a no brainer. Same with paying bills, once they're set up it's much quicker to deal with them electronically rather than using the paper giro slips (and then they can be done online so no trip to the branch needed at all).

Kavanne

I believe it does say in the T&Cs that if the machines don't work you will still be able to go to the counter.

ShelfStacker_3

HSBC won't allow counter withdrawals without a cheque book or withdrawal slip, but this is probably more to do with their requirement for a paper voucher rather than any overriding policy (they don't have card readers behind the counter). They do tend however to try and pull people away from counter services towards self service machines - for instance, paper statements aren't given out over the counter, nor are Direct Debits or standing orders dealt with, as there's a machine that does all of these things (at least at my branch). Customers can pay bills by BGC at the counter, but non-customers get charged £5 for the privilege and can't use the counters at all between 11am and 2pm.

Abbey also won't let you pay bills payable to other banks over the counter, for some reason.

Sooler

Lisey_Loo wrote: »

I rang my local branch and was told that if the amount was something like £5 you would have to change to a passboook account,

will thet let you withdraw £30 and then depoit £25?

Milarky

Sooler wrote: »

will they let you withdraw £30 and then deposit £25?

LOL! That's that spirit. That'll show the bug-gers!

The points above are well made. Nationwide is not doing this out of consideration for its customers - its is part CYA and part PR. In practical terms there will be next to no time saving for the sake of worrying a section of customers unnecessarily and sowing a certain degree of confusion. The best part is the 'in response to customer feedback' cobblers.

Whenever I go into my branch there are queues. These queues can't be made to vanish just by telling customers (how dare they!) to go outside and use the ATM. The CEO needs to come down from his on-high place and face the wrath of 14 million (largely uphappy) 'owners' of the business he just happens to work in - because the persistence of queues is a clear sign he isn't running it properly - rather than employ 'BankSpeak' on every occasion

(Viva la Revolution!)

Lisey_Loo

Yeah!! :rotfl:

That`s what I was thinking, I need 49p of my own money, I shall go to the counter and request £30 of my own money. I shall then deposit £29.51 back into my savings account.

That will make the transaction go faster!

simax

Lisey_Loo wrote: »

Thought I would mention something I found out today. (If there`s already a thread, please move/merge, I did look)

Nationwide has decided that from November, you cannot make a withdrawal for less than £30 from a Cashbuilder card account using the counter.

I know this is a savings account, but sometimes people need to take money out of a savings account. (eg, emergency bus fare when other payments haven`t gone into current account)

I rang my local branch and was told that if the amount was something like £5 you would have to change to a passboook account, so the amount could be withdrawn. Her reason was that this would stop queues forming at the counter.

What about queues at the machines? What about when the machines don`t work? What about having the choice of where and when and how much you want to remove from your account?
No consideration for customer service. It also stops easy access to money, the whole point of a card.

She also said that this would apply to Flexaccount cash card holders too, of which there are many.

I give up with Nationwide... :rolleyes:

Thing is, you've always got the choice of ANOTHER bank/b.soc's ATM, something that you can't get with over the counter transactions. Seems like they're pushing the queues away that way.... :rolleyes:

bristolleedsfan

Milarky wrote: »

These queues can't be made to vanish just by telling customers (how dare they!) to go outside and use the ATM. (Viva la quote]


My "two cashier" branch, ( was three before that infamous "conversion vote") have been telling me ( and i guess others) for ages that deposits and first 300.00 a day withdrawals should be done at the ATM outside.

My answer always has been that the machine doesnt smile at me like Nationwide staff do :cheesy: and personally I dont really want to transact my business out on a busy street. _pale_

People might like to note that debit card/ card cash (deposits I assume)/withdrawals can be made at a post office counter. ( if their is still one open in a neighbourhood close to you. :rotfl: )


http://www.nationwide.co.uk/card_withdrawals/default.htm


"Customer Feedback" that they refer to is reference to what people have been saying about "queues".


http://www.nationwide.co.uk/card_withdrawals/questions.htm

opinions4u

Go and use a non-Nationwide Link cash machine (that doesn't charge for withdrawals).

The machine owner will charge Nationwide for the privelage.

In fact, withdraw £10 x 3 if you want £30. Then the ATM owner charges Nationwide a flat fee three times as well!!