PSone retro games system bargains (merged)

dodgy_gooner

Cheers, The games arrived today and I phoned Customer Services and for a while they told me it was a mistake in the warehouse and they did have them and would be sending one out to me. Soon after this though they changed their tune and told me it was a mistake ! Needless to say they will be getting the items returned and a snotty email from me.

RufusA

RufusA_Back_in_mid/late_Nov wrote:

Based on past experience of GUS (and co.) I wouldn't be un-suprised if it was later discovered that their PSOne & 3 games, was just 3 games, with the title of the item being an error / typo.

and

cutebabe01_today wrote:

THEY STATED THAT MY 3 GAMES HAD BEEN DISPATCHED, HOWEVER THERE WAS NO CONSOLE. THEY TOLD ME TO BE REALISTIC AND UNDERSTAND THAT YOU CANT GET A PSONE AND GAMES FOR 20 QUID. (SO ANNOYING)

Psychic or what?

Rufus.

psychy

Received my GUS order this morning. No PSOne as usual. Spoke to their Internet Team Manager who confirmed it was a mistake, but a mistake they will not honour..as per their T&C....all BS. He said he didn't have any PSOnes anyway....BS once again i'm sure.

Got them to send me a returns pack...i do hate Mail Order....second time i've bought from Mail Order in my life...the first was the great Empire Stores fiasco....NEVER AGAIN!

bottlered

My package arrived today...also just got the games ...

FoG_2

I just received my games also today. No console.

Does anyone know where we stand on this?
Can we do anything or are we left having to return them?
I received two emails when I placed the order and both say console and games.

RufusA

Regarding GUS then in theory you can do something, AND there is some hope, for example when Grattan mucked up on their description of Sonic Brushes (getting heads and toothbrush the wrong was round), the eventually bowed to pressure and supplied what was promised at the required price:

http://forums.moneysavingexpert.com/showthread.html?p=327598

If you want to pursue then I suggest emailing them, with screenshots or printouts showing what you originally ordered and asking them to honour the original deal. Usual rules apply i.e. a contract has been formed when they shipped the goods and took payment.

They have accepted your order and did not notify you of any errors / changes so 8 from the T&Cs does not apply.

8. We try to ensure that the prices quoted are correct and that all products are accurately described on this website. However, orders will only be accepted if there are no material errors in the description or price of goods displayed on this website. If we discover an error in the price or description of goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it. If we are unable to contact you, we will treat your order as cancelled.

As a contract has been formed if they are unable/unwilling to fulfill the contract they entered in to, you will pursue them for "loss of bargain". Google for "loss of bargain" and contract for more info.

They cannot claim that the mistake was obvious as Dixons et al were offering a games bundle PSone for £14.99 (out of stock). FYI the following company still has the PSOne in stock:

http://www.simplygames.com/catalogue.asp?id1=212&id2=212&id3=276

HTH - Rufus.

yaacov81

got my games today.
think i will just send them back unless of course there is a chance that they will send us all a psone

cutebabe01

I managed to scam my money back from GUS.

I rang them up and told them I had not received the games ata ll. Told them that was sick of their service and wanted a refund.

Because they had messed up by not sending the console and then lost the games they gave an instant refund and put the games down as 'lost'

Therfore, got my own back by not paying anything and getting 3 PSone games.

Thanks Great UniJOKAL and a :xmassign:

Can anyone else who has done this let me know

psychy

cutebabe01 wrote:

I managed to scam my money back from GUS.

I rang them up and told them I had not received the games ata ll. Told them that was sick of their service and wanted a refund.

Because they had messed up by not sending the console and then lost the games they gave an instant refund and put the games down as 'lost'

Therfore, got my own back by not paying anything and getting 3 PSone games.

Thanks Great UniJOKAL and a :xmassign:

Can anyone else who has done this let me know

Yes, but that is fraud no? Not really getting your own back if your lying.

cutebabe01

psychy wrote:

Yes, but that is fraud no? Not really getting your own back if your lying.

They made a mistake telling me there was a console included.

I made a mistake telling them the games had not arrived.