symantec/norton downloaded trojan to my computer

blossom30

Hi I wonder if anyone else has experieced this. I had norton security installed when I bought this laptop a year ago, it was approaching renewal of subscription and as I had McAfee with 3 licensees installed in my desk top computer , I decided to delete the norton and download McAfee from my online account, everything seemed to go as planned until I tried to use the laptop this morning and after a few minutes online ,the screen froze completely. I started up in safe mode and ran a scan to discover a trojan downloaded by symantec (norton), I was angry at this and don't see how this can ever get you to buy their product again. Is this a regular thing as I have only ever used norton and McAfee. cheers shrewdal

espresso

How did you "delete Norton"? You should have used the proper removal tool provided by Symantic. here

blossom30

HI espresso, Thanks for your reply. I did not know about this "removal tool" and uninstalled from programmes. With the quarantine of this trojan , does that mean the removal of norton has been a success? thanks shrewdal

grayme-m

Personally I wouldn't touch Norton with a bargepole.

We had it on two computers a while back, on one it noticed a website with a Trojan and then let it through anyway, on the other it just downloaded it.

Avast and Zonealarm do the job better (IMHO) and for free.