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Email password reset request issue.
aliasojo
Posts: 23,053 Forumite
in Techie Stuff
I recently got another hotmail email addy for doing competitions and linked it to my original main hotmail account.
Since then (and I dont know if this is coincidence or has something to do with it), I keep getting an email sent to my main Hotmail address, from Microsoft Customer Support saying there has been a password reset request made and if I want to proceed, to copy and paste link A and if I dont, to copy and paste link B.
I've been ignoring it as I wasn't sure if it was genuine or not but I get it sent every day still.
Today I finally copied and pasted lnk B to refuse the request but it takes me to a page that asks me to confim my identity by typing in my email addy, then tells me that's the wrong one when I do!
Any ideas on how to deal with this?
Since then (and I dont know if this is coincidence or has something to do with it), I keep getting an email sent to my main Hotmail address, from Microsoft Customer Support saying there has been a password reset request made and if I want to proceed, to copy and paste link A and if I dont, to copy and paste link B.
I've been ignoring it as I wasn't sure if it was genuine or not but I get it sent every day still.
Today I finally copied and pasted lnk B to refuse the request but it takes me to a page that asks me to confim my identity by typing in my email addy, then tells me that's the wrong one when I do!
Any ideas on how to deal with this?
Herman - MP for all! 
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