Do we have to accept a refund

littlesos

My mum bought a Panasonic breadmaker from Amazon about 9 months ago. It was a bargain in the sale. Just recently the bread has stopped rising she thought is was the recipe she was using, but she's tried everything and nothing works. Last week when she turned the machine on the only option she can select is Bake.

There is clearly a problem with the machine. She contacted Panasonic who said she had to deal with Amazon, fair enough. She contaced Amazon who refused to speak with her as I had bought the machine as a gift for her. So I spoke to Amazon. They agree that there is a fault, but are saying that they have none in stock so she will have to accept a refund, and post the machine back to them (which will probably cost a small fortune).

Is this correct, she doesn't want a refund as she won't be able to buy another breadmaker with the amount she will be refunded, also if she pays to have the faulty one shipped back she'll be left with about £20!. can she insist that the one she has is repaired, or does she have to accept the refund? Also should she be liable for the cost of posting back the faulty item?

Thanks

Rachel

System

when i had to return an item you went onto the amazon site and printed off a pre paid label which cost me nothing . if they dont have the item in stock how do you think they can replace it ?

littlesos

CHRISSYG wrote: »

if they dont have the item in stock how do you think they can replace it ?

I want them to repair the one she has.

windym_2

Amazon will refund your return postage, you just have to email them and tell them how much it is.

Getting your goods repaired or replaced



If there is something wrong with your goods and you aren't entitled to, or don't want to get a full refund, you can ask the trader to either repair or replace them for free instead. You might not be able to get a full refund if, perhaps, you had the goods for too long before realising there was a problem, or before the problem became obvious.


If you take the goods back within six months of buying them, the trader must accept that they were faulty at the time of sale and offer to repair or replace them. If the trader doesn't accept that the goods were faulty, they will have to prove this.


If you have had your goods for more than six months when they go wrong, you can still ask the trader to repair or replace them, but you may have to prove that they were faulty when you bought them if the trader doesn't agree. You can ask for a repair or replacement at any time up to six years after you bought the goods (five years in Scotland), as long as it is reasonable for them to have lasted this long. If the goods go wrong after six years (or five in Scotland), you no longer have the right to ask for a repair or replacement.


If the trader agrees to carry out a repair or provide a replacement, they must do this within a reasonable period of time, and without causing you any significant inconvenience. If you ask the trader for a repair but this turns out to be impractical or to be too expensive, the trader doesn't have to repair your goods, but you can choose to have a replacement instead. In the same way, if you have asked the trader to replace your goods and this turns out to be impractical or too expensive, the trader doesn't have to replace them, but you can choose to have a repair instead.


If neither repair or replacement is practical, you can ask to get some or all of your money back. You can also ask to get some or all of your money back if:

• replacing or repairing the goods would cost more than giving you some or all of your money back, or
• the trader did not replace or repair the goods within a reasonable period of time, or
• the trader was not able to repair or replace the goods without causing you significant inconvenience.

Lemoncurd

The Panasonic breadmakers appear to have been replaced by new models recently, is it the SD252 or SD253? I think these are the old ones which might be why they are saying they are no longer available. Not sure if that makes a different when it comes to replacements. As others have said the the return postage would be refunded, I returned a microwave once and had to request the refund online later.