Nationwide CC dispute form re XL

trisha

I phoned Nationwide CC last Friday morning asking for a refund for my XL flight, today I received a form with 9 different options to choose from, the only one applicable is:
Quote
I did authorise this item but I have not received the goods and /or services. I have tried to contact the merchant without success. (You must enclose a copy of your sales invoice or receipt, a copy of any documentation that you sent to the merchant and Liquidation documentation if applicable.)

Have I been sent the wrong form ?
there is no mention of Section 75 claims
I have tried to ring customer services but can't get through without a long wait.

Can anyone help ?

Trisha

Alan_Bowen

From what you say, that is the right form and you have found the correct part of it, you paid for services(flights) and you won't receive them! I doubt they will need any further proof apart from your invoice since XL claims must run into the hundreds for every credit card issuer

trisha

Thank you Alan for your reply, I have completed the form and sent it off and hope for the best .

Trisha