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'Item Not Received' overseas

Dick_here
Dick_here Posts: 1,605 Forumite
Part of the Furniture 1,000 Posts Combo Breaker
in Ebay, auctions, car boot sales, post & parcels
I was asked if I'd send to Bulgaria, I said yes and have the standard Post Office proof of postage.

The buyer claims the item has not been received.

I've now heard from paypal that a dispute has been raised and my account has 'temporarily' had the amount deducted.

What is the likely end result, based on others' experiences ?

I can prove it was sent, he can't prove it wasn't received, yet I seem to immediately be deemed to be the guilty party !
Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
«134

Comments

  • soolin
    soolin Posts: 74,954 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    You will lose the paypal claim as you can't prove delivery. However you can then reclaim your losses from the Royal mail by using your proof of postage asusming item was less than £36.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Jockey666
    Jockey666 Posts: 80 Forumite
    !!!!!!_here wrote: »
    he can't prove it wasn't received

    and you can't prove it was!
  • Dick_here
    Dick_here Posts: 1,605 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Jockey666 wrote: »
    and you can't prove it was!

    But I can prove that I sent it !
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • Stuart_P
    Stuart_P Posts: 814 Forumite
    Part of the Furniture 500 Posts Combo Breaker Photogenic
    !!!!!!_here wrote: »
    But I can prove that I sent it !
    simple proof of postage doesn't count one bit with paypal
  • frivolous_fay
    frivolous_fay Posts: 13,302 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Mortgage-free Glee!
    !!!!!!_here wrote: »
    But I can prove that I sent it !

    Would you be happy with that if you were the buyer?
    My TV is broken! :cry:
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
  • Jockey666
    Jockey666 Posts: 80 Forumite
    !!!!!!_here wrote: »
    But I can prove that I sent it !

    You sound like one of these seller who state "I cannot be held responsible for items lost in the post". Well you can and you are. Refund your buyer same paypal the effort and move on!
  • Allegra
    Allegra Posts: 1,517 Forumite
    frivolous_fay wrote: »
    Would you be happy with that if you were the buyer?

    As a buyer (I don't tend to sell), I always thought my transactions ruled by caveat emptor.

    More fool me, eh ?
  • Jockey666
    Jockey666 Posts: 80 Forumite
    Allegra wrote: »
    As a buyer (I don't tend to sell), I always thought my transactions ruled by caveat emptor.

    More fool me, eh ?

    As a seller you're about as safe as a Northern Rock investor!
  • frivolous_fay
    frivolous_fay Posts: 13,302 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Mortgage-free Glee!
    Jockey666 wrote: »
    As a seller you're about as safe as a Northern Rock investor!

    What do you mean? NR savings are protected by the government :D
    My TV is broken! :cry:
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
  • soolin
    soolin Posts: 74,954 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    frivolous_fay wrote: »
    What do you mean? NR savings are protected by the government :D

    Aboslutely, the rest of us will pay extra taxes to cover it all as well.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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